About
My automotive background is diverse and includes dealership ownership and general…
Articles by Rob
Activity
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For automobile dealers, remaining open-minded to alternative advertising and marketing strategies and practices is essential, especially in an…
For automobile dealers, remaining open-minded to alternative advertising and marketing strategies and practices is essential, especially in an…
Shared by Rob Mancuso
Experience
Education
Licenses & Certifications
Volunteer Experience
Publications
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Putting the Customer in the Driver's Seat
Inc. Magazine
Featured article describing the innovative approach of Mancuso International to improving the customer experience, from initial sale throughout the ownership journey and into the loyalty phase.
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Assuming the Position - A Family Business Survival Guide
Houdstooth Press
This compilation of anecdotal advice on surviving in a family business is based on the author's own experience of over 20 years, from entry into the business to operations, expansion and beyond. It offers step-by-step instructions on maximizing the chances for fiscal and family success.
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Receiving BBB Torch Award for Business Ethics
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Rob Mancuso's acceptance speech for Mancuso Automotive receiving the Chicago and Northern Illinois BBB Torch Award for business ethics.
Courses
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Harvard Business School Cadillac management strategy session
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UC Irvine Investor Relations
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Honors & Awards
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BBB Torch Award for Business Ethics
Better Business Bureau of Chicago and Northern Illinois
The Torch Award is presented annually to six businesses in Chicago for achieving the highest level of customer satisfaction and adhering to the BBB standards for business ethics.
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CarGurus Top Rated Dealer Award
CarGurus
The CarGurus Top Rated Dealer awards are given to dealerships that have received the highest average review ratings from shoppers who have submitted reviews on the CarGurus platform. Five consecutive years of winning this award.
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Conference speaker NADA
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Workshop speaker to audience of 500+ entitled, "Motivational Compensation to Achieve World Class CSI."
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Downtown Chicago Leadership Council
Chicago 42nd Ward
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Education Award
Northwood Institute
This is an award given annually to an automotive manager providing support and leadership in promoting the value of education in their marketing community, including career days, school appearances and workshops.
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Princeton Book Award
Princeton University
Scholarship and leadership award
Organizations
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Better Business Bureau of Chicago
Board Member
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Chicagoland Honda Dealers Association
President
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Coleman Research
Expert
Subject matter expert for automotive space.
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Federal Reserve
Beige Book Contributor
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Gerson Lehrman Group
Expert
Subject matter expert for automotive space.
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National Automobile Dealers Association
Workshop instructor
Presenter - customer loyalty-focused compensation strategies to 2000 dealer principals and general managers.
Recommendations received
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Join now to viewMore activity by Rob
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Ryan Specialty is pleased to announce it has signed a definitive agreement to acquire the property and casualty MGUs owned by Ethos Specialty…
Ryan Specialty is pleased to announce it has signed a definitive agreement to acquire the property and casualty MGUs owned by Ethos Specialty…
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Hearty congratulations to USA Triathlon, USA Triathlon Foundation, Dare2tri, Challenged Athletes Foundation, the United States Olympic & Paralympic…
Hearty congratulations to USA Triathlon, USA Triathlon Foundation, Dare2tri, Challenged Athletes Foundation, the United States Olympic & Paralympic…
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45 days in and we had a phenomenal August, September here we go!!! 🖤
45 days in and we had a phenomenal August, September here we go!!! 🖤
Liked by Rob Mancuso
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From Lot Attendant to General Manager, in LESS than 10 years! Yes, you read that right! William Francis joined the automotive world in 2014 as a…
From Lot Attendant to General Manager, in LESS than 10 years! Yes, you read that right! William Francis joined the automotive world in 2014 as a…
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At Opening Exercises, President Christopher Eisgruber urged transfer students and members of the Class of 2028 to embrace the "transcendent…
At Opening Exercises, President Christopher Eisgruber urged transfer students and members of the Class of 2028 to embrace the "transcendent…
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Sharing some more beauty shots of our incredible new Polestar Space at the The Mall at Short Hills. Thank you so much to KlaeConstruction, William…
Sharing some more beauty shots of our incredible new Polestar Space at the The Mall at Short Hills. Thank you so much to KlaeConstruction, William…
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Come visit John Bell Jr at our newest CDJR store in Lancaster, SC.
Come visit John Bell Jr at our newest CDJR store in Lancaster, SC.
Liked by Rob Mancuso
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On Wednesday, the entire NCOL Sales/Service/Parts team had a luncheon to celebrate the retirement of Joe Lauletta! You have earned this after 20…
On Wednesday, the entire NCOL Sales/Service/Parts team had a luncheon to celebrate the retirement of Joe Lauletta! You have earned this after 20…
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I Spy. . . Morrie's Auto Group out in the wild - look for the Morrie's Green bus cruising the metro and around the State Fair! Click the QR code…
I Spy. . . Morrie's Auto Group out in the wild - look for the Morrie's Green bus cruising the metro and around the State Fair! Click the QR code…
Liked by Rob Mancuso
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Had a great time at Jay Leno's Garage talking about two legendary cars. The new ZR1 and my dad's '67 Corvette.
Had a great time at Jay Leno's Garage talking about two legendary cars. The new ZR1 and my dad's '67 Corvette.
Liked by Rob Mancuso
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My passion for the Harvester Center does not quite match B Thomas Mancuso, SIOR but it is my absolute favorite manufacturing incubator campus…
My passion for the Harvester Center does not quite match B Thomas Mancuso, SIOR but it is my absolute favorite manufacturing incubator campus…
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