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Recently, a senior client executive sent me a…
Articles by Sam
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B2B Manufacturing Does Not End at The Loading Dock
B2B Manufacturing Does Not End at The Loading Dock
By Sam Klaidman
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Understanding Desired Business Outcomes and KPI’s Is A Must
Understanding Desired Business Outcomes and KPI’s Is A Must
By Sam Klaidman
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GE Has A Problem With The Way It Recognized Revenue From Long-term Service Agreements
GE Has A Problem With The Way It Recognized Revenue From Long-term Service Agreements
By Sam Klaidman
Contributions
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What are the most important skills for leading a remote team?
In my experience it is crucial to treat all remote employees as special. After all, they can’t meet with us in person if they have to discuss a sensitive or personal subject. When I was in their home town I always went to dinner with the employee and their significant other. This kind of behavior helps the employee’s family lift and removes a lot of their job stress.
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How do you update vendor selection criteria as conditions change?
One of the things that I find useful is to understand and document they activities, concerns, and needs (the context) that were in place when the vendor selection was made. Then define the current context and see what changed. At that point, you can make an informed decision about what elements of the original decision need to change.
Activity
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I recently read this article about what is happening at Entytle. Many of you know that I am very friendly with Vivek Joshi, the CEO, and have done a…
I recently read this article about what is happening at Entytle. Many of you know that I am very friendly with Vivek Joshi, the CEO, and have done a…
Shared by Sam Klaidman
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I have been expounding for decades my frustration of the lack of financial scrutiny of the profits generated from revenues mined by a B2B-OEM from…
I have been expounding for decades my frustration of the lack of financial scrutiny of the profits generated from revenues mined by a B2B-OEM from…
Liked by Sam Klaidman
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After 9 years with Marel, I have made the decision to turn the page and embark on a new journey in my career as Deputy CEO of KAPP. Last 9 years…
After 9 years with Marel, I have made the decision to turn the page and embark on a new journey in my career as Deputy CEO of KAPP. Last 9 years…
Liked by Sam Klaidman
Experience
Education
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New York University - Polytechnic School of Engineering
Activities and Societies: Institute of Aeronautical Engineers and Society of Military Engineers
Volunteer Experience
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Member and Treasurer
Framingham Public Library Foundation
- Present 11 months
Education
The Foundation’s long-term goal is to create an endowment fund that will supplement, but not replace, funds received from the city of Framingham
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Trustee and Chair of the Building and the Finance Committees
Framingham Ma. Public Library
- 11 years 9 months
Education
I was an elected Trustee. In 2016, we designed and constructed a 17,000 sq. ft. branch library. The new building is almost three times larger than the building we replaced. It honors long-time Framingham resident Christa McAuliffe, who died in the Challenger disaster. In addition to being selected to be the cover of the 2016 Library Association Architectural Issue, we also received a LEED Silver award.
We also completed a $1M+ project to remove an unsafe parking garage and replace a…I was an elected Trustee. In 2016, we designed and constructed a 17,000 sq. ft. branch library. The new building is almost three times larger than the building we replaced. It honors long-time Framingham resident Christa McAuliffe, who died in the Challenger disaster. In addition to being selected to be the cover of the 2016 Library Association Architectural Issue, we also received a LEED Silver award.
We also completed a $1M+ project to remove an unsafe parking garage and replace a non-compliant handicapped access ramp with a new entrance and parking lot.
Publications
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Moving from Data to Insight to Action
TIBCO Spotfire
Effective use of information has become a critical business advantage and marketplace differentiator. It is estimated that analytics-focused organizations see a third more revenue and 12 times better performance than those who aren’t. This paper is intended for anyone struggling to take action with their current data sets to better leverage their data in making and implementing informed business decisions. It is especially useful for managers and executives in small and mid-sized businesses…
Effective use of information has become a critical business advantage and marketplace differentiator. It is estimated that analytics-focused organizations see a third more revenue and 12 times better performance than those who aren’t. This paper is intended for anyone struggling to take action with their current data sets to better leverage their data in making and implementing informed business decisions. It is especially useful for managers and executives in small and mid-sized businesses (SMBs) that may not yet be ready to implement full-featured enterprise software, but know they need a better way forward than what they are doing now.
Other authorsSee publication -
A Retention Strategy Should Be A Key Part of Your Overall Strategy
SGIA Journal
This article describes the content, importance and implication of having a retention strategy and shows why it belongs in your overall business strategy.
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Five Leading Indicators of Organic Growth
Pragmatic Marketing
To maximize organic growth, businesses must acquire new customers and get existing customers to stay with them and buy more products and services. Sounds simple, doesn’t it?
If it were, though, we wouldn’t hear so much about businesses declaring bankruptcy or planning layoffs. When determining a company’s potential for organic growth and long-term sustainability, I try to look at these five metrics:
1. Percent of customers highly likely to refer
2. Percent of customers…To maximize organic growth, businesses must acquire new customers and get existing customers to stay with them and buy more products and services. Sounds simple, doesn’t it?
If it were, though, we wouldn’t hear so much about businesses declaring bankruptcy or planning layoffs. When determining a company’s potential for organic growth and long-term sustainability, I try to look at these five metrics:
1. Percent of customers highly likely to refer
2. Percent of customers highly likely to repurchase the same products or services
3. Percent of customers highly likely to purchase other products or services
4. Ratio of new sales to repeat sales
5. Percent of sales from referred prospects
Please read the complete article to get behind these metrics. -
Business Selling: Why Simple and Easy Matters
SGIA Journal
From an internal process perspective, you should ask, “How complex is our business?” This means taking a fresh, objective, impartial look at how your business is organized, and how it goes about its day-to-day operations.
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Seven Key Elements to Drive Call Center Effectiveness With Engaged Employees
Inbound Magazine / Call Center Association
In a world where service is the key differentiator and companies earn loyalty through engaged-employees who in turn engage customers, the absence or low levels of employee-engagement are devastating. Regardless of the type of call center or the strategy, what has become a key to success is the level of employee engagement. In this article you will learn seven key elements that are needed to manage, improve, motivate, and sustain employee engagement.
Other authorsSee publication -
Leveraging Customer Surveys - The Hidden Gold in Qualitative Feedback
SURVEY Magazine / Market Research Bulletin
This article demonstrates that through a complimentary balance of quantitative questions supported by a reasonable level of open-ended questions, you are able to gain important insights and report immediate scorecard results and findings to gain quick attention and then have the backing information you need. Once a company begins to gain actionable insights from verbatim comments, they will probably expand their horizons and begin to seek the same kind of information from other sources.
Other authorsSee publication
Courses
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Al Hahn - Pricing, Service Marketing, Selling and Negotiating
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Northeastern University - Business Law, Economics, Marketing, Production Management
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Honors & Awards
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Value Creation
Florida Atlantic University
An online Certificate course
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Manufacturing Masters Certified Expert
Manufacturing Masters
No expiration
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IEEE Life Member
IEEE
Organizations
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Customer Value Creation International
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Recommendations received
20 people have recommended Sam
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📈 Exciting news from Future Market Insights! The global Field Service Management (FSM) market is projected to soar to $12.2 billion by 2033, growing…
📈 Exciting news from Future Market Insights! The global Field Service Management (FSM) market is projected to soar to $12.2 billion by 2033, growing…
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𝗪𝗵𝘆 𝘀𝗲𝘁𝘁𝗹𝗲 𝗳𝗼𝗿 𝗳𝗿𝗮𝗴𝗺𝗲𝗻𝘁𝗲𝗱 𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝘄𝗵𝗲𝗻 𝘆𝗼𝘂 𝗰𝗮𝗻 𝗵𝗮𝘃𝗲 𝗮 𝗽𝗮𝗻𝗼𝗿𝗮𝗺𝗶𝗰 𝘃𝗶𝗲𝘄❓ Manufacturing…
𝗪𝗵𝘆 𝘀𝗲𝘁𝘁𝗹𝗲 𝗳𝗼𝗿 𝗳𝗿𝗮𝗴𝗺𝗲𝗻𝘁𝗲𝗱 𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝘄𝗵𝗲𝗻 𝘆𝗼𝘂 𝗰𝗮𝗻 𝗵𝗮𝘃𝗲 𝗮 𝗽𝗮𝗻𝗼𝗿𝗮𝗺𝗶𝗰 𝘃𝗶𝗲𝘄❓ Manufacturing…
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This is the official announcement for the dedication of The Sammy Shina MIE conference room that I donated to the University…
This is the official announcement for the dedication of The Sammy Shina MIE conference room that I donated to the University…
Liked by Sam Klaidman
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GE Aerospace, one of the remaining GE businesses after the breakup, is investing $1 billion over this and the next four years in its jet engine…
GE Aerospace, one of the remaining GE businesses after the breakup, is investing $1 billion over this and the next four years in its jet engine…
Shared by Sam Klaidman
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Erin Black at CNBC just created another fantastic and topical aviation/aerospace video on the challenged state of the aeroengine MRO market. Worth a…
Erin Black at CNBC just created another fantastic and topical aviation/aerospace video on the challenged state of the aeroengine MRO market. Worth a…
Liked by Sam Klaidman
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