Sandy Cerami

Working with multiple Lithia dealerships on a range of engagement priorities including Sales Skill Development, Leadership & Management Development and talent cultivation.

Working with an Automotive News TOP 100 Dealer Group led by an outstanding executive team. We are focused on homogenization and standardization of Fixed Operations with respect to processes, position responsibility outlines and KPI measurements from dealership to dealership. Our manifold goals include higher CSI resulting from an enhanced customer experience, streamlined cross-training for more fluid employee on-boarding, training and transitioning, and improved communication amongst group… Show more

Working with an Automotive News TOP 100 Dealer Group led by an outstanding executive team. We are focused on homogenization and standardization of Fixed Operations with respect to processes, position responsibility outlines and KPI measurements from dealership to dealership. Our manifold goals include higher CSI resulting from an enhanced customer experience, streamlined cross-training for more fluid employee on-boarding, training and transitioning, and improved communication amongst group managers to share ideas and best practices. Show less

To assist and guide key Account Execs through the process of prospecting, informing and on-boarding new processing clients. High priority business sectors included are: Retail Auto, RV & Boat Dealers, Jewelers, Luxury Event Catering Venues, Waste Disposal & Recycling, as well as other market segments yet to be identified. Prospect Clients must meet a specific criteria in order to qualify for their industry leading processing programs.

Client engagement includes Sales, Parts & Service, Leadership and Process Development, as well as Talent Acquisition.

Working on an on-going basis to provide strategic and tactical input on long-term and day-to-day operational transformation as part of the initial acquisition of the dealership by Celebrity Motor Cars Group.

Dealership Operations and Add Point Analysis, Review & Advisor

Sales Process Documentation, Fixed & Variable Ops Talent Acquisition and Sales Training & Development.

Working on an on-going basis with many top performing GST Service Managers to facilitate better awareness of how they can positively impact their overall operations through daily ST360 Reporting analysis, forecasting and leadership & communication skills development.

Multi-faceted project engagement designed to collaborate with executive Sales and Leadership Team in order to improve Account Executive sales team process, positioning and performance through supporting and enhancing existing AE skill sets. Three major objectives/outcomes are to create a more robust and dynamic AE/Client relationships, deliver maximum ESPN Client results and drive a deeper level engagement for each AE and their respective Clients in order to deliver more sustainable results for… Show more

Multi-faceted project engagement designed to collaborate with executive Sales and Leadership Team in order to improve Account Executive sales team process, positioning and performance through supporting and enhancing existing AE skill sets. Three major objectives/outcomes are to create a more robust and dynamic AE/Client relationships, deliver maximum ESPN Client results and drive a deeper level engagement for each AE and their respective Clients in order to deliver more sustainable results for both. Show less

On-going project focused on establishing a professional mindset and approach to sales skill development, as well as smart "guerrilla" style one-on-one marketing techniques for Sales Professionals.

Trusted Adviser and Liaison to Dealer Principal and Key Leadership. Over the last 15 months we have executed on our total dealership plan to drive ever stronger performance through leadership development, structural changes and profitability growth.

With a hyper-focus on client satisfaction, intelligent performance reporting, and smart POS marketing and pricing, we have delivered a 22.7% FRH/RO improvement coupled with a $4.00+ improvement of our CP ELR and a 24.48% increase in Service… Show more

Trusted Adviser and Liaison to Dealer Principal and Key Leadership. Over the last 15 months we have executed on our total dealership plan to drive ever stronger performance through leadership development, structural changes and profitability growth.

With a hyper-focus on client satisfaction, intelligent performance reporting, and smart POS marketing and pricing, we have delivered a 22.7% FRH/RO improvement coupled with a $4.00+ improvement of our CP ELR and a 24.48% increase in Service Consultant/Adviser profitability performance while maintaining a CSI score that exceeds the Regional averages and achieves a 100 score in numerous key client satisfaction metrics.

We have employed the ST360 Daily Service and Parts reporting tool to track, monitor, educate and improve key Service and Parts personnel performance. The ST360 report is critical to this process, because it provides real time daily key operating metrics summary and detail ideal for driving results that can be continually monitored and improved! Show less

Working with a seasoned team of career automotive professionals to observe, analyze interact with and improve overall Variable and Fixed Operations from an Operating Statement and Operations perspective, so as to drive increases in efficiency, production, expense reduction and profitability. We are also focusing on cultural and communication enhancements designed to build an even stronger fabric of collaboration and performance by linking interdepartmental performances to review, commendation… Show more

Working with a seasoned team of career automotive professionals to observe, analyze interact with and improve overall Variable and Fixed Operations from an Operating Statement and Operations perspective, so as to drive increases in efficiency, production, expense reduction and profitability. We are also focusing on cultural and communication enhancements designed to build an even stronger fabric of collaboration and performance by linking interdepartmental performances to review, commendation and compensation as they relate to the aggregate health of the organization as a whole.. Show less

To counsel and guide RICR through project and business development with new clients creating a scaled licensing and consultative platform for proprietary software and auditing programs servicing Wall Street based and national brokerage houses.

Leading the CMS Management Team and Account Executives in an engagement designed to enhance the understanding of the underlying metrics and day-to-day operations of the Retail Automotive environment. The program is focused on creating a more collaborative relationship between the AE's and their Auto Dealer clients, so that CMS can better partner with them to achieve stated objectives in terms of their ability to positively impact and increase dealership brand awareness, vehicle sales, service… Show more

Leading the CMS Management Team and Account Executives in an engagement designed to enhance the understanding of the underlying metrics and day-to-day operations of the Retail Automotive environment. The program is focused on creating a more collaborative relationship between the AE's and their Auto Dealer clients, so that CMS can better partner with them to achieve stated objectives in terms of their ability to positively impact and increase dealership brand awareness, vehicle sales, service and parts sales and ultimately overall profitability through increased customer traffic to their business. Show less

Recruiting Adviser and talent acquisition for the fastest growing Chevrolet dealer in the market. Led by General Sales Manager, Mr. Paul Lynch, DePaula Chevrolet is currently featured in numerous publications, including Automotive News, for their incredible performance in both new and pre-owned vehicle sales.

Development of a streamlined, effective employee marketing program designed to recruit and retain top performers throughout the Service & Parts organization.

Engaged by AMI to create, support and develop an FBO marketing program designed to maximize brand and experiential impact for clients of AMI serving high net worth customers.

This project is focused on streamlining the introduction, presentation and client engagement between Prevalent and their partner hospitals and healthcare provider networks. Addressing the claim denial and recovery process improvement delivers stronger cash flow, higher ROI and lower soft expense to partner medical organizations through reduced manpower hours required to recoup income lost to complex payer system rules and rejections.

Assessing operations for optimum performance in sales, service, parts and accounting, the goal is to become the #1 dealer in each brand that we represent. From streamlining personnel to process re-engineering, we are in the midst of a cultural transformation that is yielding incredible month over month improvements for the last 3 months straight including our best month since acquiring the dealership in December of 2011.

This project encompasses Technician Recruiting and Development, Service & Parts Process Engineering and Internal Cultural & Communication Development.

Working with an extremely talented organization on overall operational analysis and CIP implementation. Post-acquisition transitioning and business development focusing on Service and Pre-Owned Vehicle in a very seasonal and unique market. They are perennially ranked as Top Performer in each of their respective brands, because of their commitment to their clients and a drive to be their very best.

Partnered with Celebrity Motor Car Company, the most dynamic new automotive group in the country, to structure operations, acquire and develop talent, and help to lead the introduction of the explosive new Maserati lineup into the NY/NJ/PA markets.

Talent acquisition/advisory for the Dealer Principal and General Manager/GSM.

To constructively impact the operations of MIG client dealers by inspiring a higher level of compliance awareness through education and development, as well as process analysis driving to a more valuable relationship between MIG and its valued client dealers.

Assisted with planning, forecasting, structure and placement for the acquisition of a Ford and a Chrysler/Dodge/Jeep/Ram from Warnock Automotive Group. Acting as direct liason and trusted advisor to Dealer Principal and key leadership.

Collaborated with dealership Principal Owners, General Sales Manager, and the T&T Sales Professionals for 8 months to inspire, motivate and hone their individual and team selling skills, personal development and customer handling skills. Outstanding core of people delivering exceptional results every day.