Sam Lodaria

- Review software requirements, specifications, and any relevant documentation. - Prepare the testing environment that mirrors the production environment as closely as possible. - Create detailed test cases that cover all aspects of the software, including functional, performance, security, usability, and compatibility tests. - Execute the test cases as per the plan. - Record any defects or issues found during testing - Analyze the test results to identify patterns or recurring issues. - Work with developers to address and fix identified bugs. - Facilitate UAT by having end-users or stakeholders test the software - Plan the deployment process, including scheduling, notifications to stakeholders, and ensuring support is available.

Once you understand the current state painpoints, identify the gaps vs. future state, it is time to look at options in the market. Generally, companies look at a combination of market leaders and other vendors they are familiar with. - Put an RFP together and invite the vendors to express interest - Have conversations with interested vendors so they can better understand your painpoints, gaps, needs and future state requirements. This helps them to draft a response to your RFP - Invite them for onsite demos and to meet with the leadership team and the core group of people supporting this initiative - Conduct in-depth demos for areas identified in the RFP and have candid conversations about the best fit - Negotiate the terms and implement.

This step is the cornerstone of choosing the best software for your company: 1) Conduct anonymous surveys and one-on-one interviews with employees at all levels. 2) Ask specific questions to identify frustrations and obstacles they face daily. 3) Regularly solicit customer feedback through surveys, website feedback forms, and after-service questionnaires. 4) Review key performance indicators (KPIs) across departments to identify areas falling short of goals. 5) Evaluate your competitors to understand where they may outperform your company. This can highlight improvement areas in your operations, products, or services. 6) Conduct an audit of your current technology and systems to identify outdated processes or tools.

Conducting a technology audit involves a systematic and detailed evaluation of an organization's IT infrastructure, policies, and operations. The process generally includes several key steps: 1) Define the Scope and Objectives - hardware, software, data, processes 2) Assemble an Audit Team - subject matter experts 3) Develop an Audit Plan - detailed outline of methodology, timeline and resources 4) Review Documentation and Policies - user manuals, SOPs 5) Conduct Interviews and Surveys - with stakeholders and key decision-makers 6) Collect and Analyze Data 7) Evaluate Controls and Processes 8) Prepare an Audit Report 9) Present Findings to Management 10) Develop an Action Plan 11) Monitor Progress and Follow-Up

A technology audit, also known as an IT audit, offers several significant benefits to an organization. These audits are essential for ensuring that an organization's technology infrastructure is aligned with its business goals and is operating efficiently and securely. Key benefits include: 1) Improved Efficiency and Performance 2) Risk Management 3) Strategic Planning Support for insights into the current state 4) Data Integrity and Reliability for accuracy and authenticity 5) Enhanced Disaster Recovery and Business Continuity 6) Better Understanding of IT Assets for budgeting 7) Increased Stakeholder confidence, including customers, partners and investors In summary, technology audits are critical for any organization that relies on IT.

IT risks refer to the potential threats and vulnerabilities associated with using, managing, and supporting information technology. These risks can have significant implications for businesses and organizations. The importance of managing IT risks arises from several key factors: 1) Data Security and Privacy 2) System Availability and Reliability 3) Cyber Threats and Attacks 4) Technological Changes 5) Business Continuity and Disaster Recovery 6) Compliance and Regulatory Requirements 7) Third-Party Risks