“Steph was always very professional, went above and beyond whenever needed, and was a joy to work with. Personable, knowledgeable and hard working, anyone who employs Steph is getting a great colleague!”
Stephanie McDermott
Raleigh, North Carolina, United States
772 followers
500+ connections
Raleigh, North Carolina, United States
772 followers
500+ connections
About
Hi, I'm Steph, a kid mom, dog mom, and plant mom who's deeply passionate about exploring…
Contributions
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What are the most effective strategies for improving customer satisfaction in client support?
Feedback, feedback, feedback. It may not always be pretty, but it is necessary to ebb, flow, and grow as a product. Sometimes, we are too close to our products, creating blindspots. There is no one more valuable in a feedback loop than the people using the product, service, or tool.
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What are the most effective strategies for improving customer satisfaction in client support?
OVER COMMUNICATE 💥📣 Even if the updates you've gained seem tiny, clients want to know! Silence creates tension, skepticism overthinking, especially in a remote world. Little daily updates may be game changers, even if the update is "we are working on it".
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What are the most effective strategies for improving customer satisfaction in client support?
Let's bring it back to the basics... empathize with your clients as humans, not product statistics. Unfortunately, though simple, this is overlooked as we try to achieve KPI wins. Focus on the people, their feelings, and how we can learn more about them uniquely.
Activity
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I was waiting to bring my “Hybrid Characters” to life when Runways new Image-2-video model was announced. I am pretty speechless about what is going…
I was waiting to bring my “Hybrid Characters” to life when Runways new Image-2-video model was announced. I am pretty speechless about what is going…
Liked by Stephanie McDermott
Experience
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Education
Licenses & Certifications
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Mental Health First-Aider
MHFAUS
Issued Expires
Languages
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English
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Recommendations received
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