Steph Hermanson

Sprout Social recognizes top-performing individual contributors in the Revenue organization. Professional Services is awarded one spot and I am honored to be the winner this year. President's Club ratings consider customer feedback survey scores (CSATs), on-time completion of projects, and company and team Impact with examples of upholding Sprout Core Values, supporting partner teams, and keeping good data hygiene in our tracking software.

Take a deeper dive into your social data with two powerhouse Strategic Services Consultants from Sprout Social, Steph Hermanson and Gabby Grahek. In the event, join Steph and Gabby as they guide you through understanding your data, share customer stories, and assist you in building a personalized action plan for 2024.

During this session we discussed how to get in front referral partners that could recommend you as a solution for their patient's needs. Whether you are in hospice, home care, or home health services, the best way to bring in new patients is to build partnerships with medical offices, hospitals, financial planning firms, and other community businesses. During this session we will cover:

- Identifying potential partners
- Understanding your partners
- Building relationships
-… Show more

During this session we discussed how to get in front referral partners that could recommend you as a solution for their patient's needs. Whether you are in hospice, home care, or home health services, the best way to bring in new patients is to build partnerships with medical offices, hospitals, financial planning firms, and other community businesses. During this session we will cover:

- Identifying potential partners
- Understanding your partners
- Building relationships
- Tracking and measuring impact
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Building a personal brand can open doors to so many opportunities. It helps you stand out in your industry, showcase your expertise, and build credibility with your audience. During this session, attendees learned valuable insights and strategies from our team on how to develop a strong personal brand while achieving their career and business goals.

Are you set up for profitability? This session was presented at Teamwork's Bandwidth Summit to cover setting your agency up for long-term success and financial stability.

I presented my highly requested session on customer advocacy and increase customer lifetime value.

Session description: Learn how to increase and improve the lifetime value of your current customers with cross-selling, upselling, obtaining referrals, and improving retention rates. How do you turn your customers into advocates so they constantly introduce you to potential leads without being asked? The three key themes we’ll talk about are the bottom half of the buyer journey –… Show more

I presented my highly requested session on customer advocacy and increase customer lifetime value.

Session description: Learn how to increase and improve the lifetime value of your current customers with cross-selling, upselling, obtaining referrals, and improving retention rates. How do you turn your customers into advocates so they constantly introduce you to potential leads without being asked? The three key themes we’ll talk about are the bottom half of the buyer journey – Retention, Expansion, and Advocacy. It’s hard to sell to new customers, so let’s do everything we can to keep them! Show less

I taught a workshop class to the associates, doctors, and administrative staff of Union Eye Associates on Googe Customer Support. We talked through the key principles of good customer service, customer service skills, customer advocacy, and connecting with various customer types.

https://www.engati.com/blog/top-influencers?utm_content=top-influencers

https://www.everstage.com/revenue-operations/10-must-read-blog-posts-for-revops-professionals-october-edition?utm_source=linkedin&utm_medium=social

B2B Forum - Metrics & Measurement

When attending a conference like MDMC, you meet like-minded marketers and entrepreneurs. You also meet people who do EXACTLY what you do, serve EXACTLY who you serve, and speak EXACTLY your language. Some of us jump immediately to seeing these people as competitors and try to figure out how to position against them. However, there is a growing trend in St. Louis and throughout the midwest of collaboration over competition. During this panel featuring cooperative companies, Influence & Co… Show more

When attending a conference like MDMC, you meet like-minded marketers and entrepreneurs. You also meet people who do EXACTLY what you do, serve EXACTLY who you serve, and speak EXACTLY your language. Some of us jump immediately to seeing these people as competitors and try to figure out how to position against them. However, there is a growing trend in St. Louis and throughout the midwest of collaboration over competition. During this panel featuring cooperative companies, Influence & Co, Beanstalk Web Solutions, Atomic Revenue, Decantery, and Bright Coral Creative, we will share how each company focuses on inclusion, collaboration, and community building. We’ll share answers to questions like “How do you determine what companies you can work with even when you do the same kind of work?” and “How do you develop strong partnerships with other companies?” Other speakers at the #MDMC conference include Matt Kamp from Influence & Co, Josh Edler from Decantery, Victoria Ziglar from Bright Coral Creative and Steph Nissen from Atomic Revenue. Show less

Panelist speaker discussing social media monetization strategies and tactics for startups, small to medium businesses, and enterprises.

Webinar presenter for eComEngine discussion social media for Amazon marketplace sellers. Topics covered included eCommerce professionals and social media, Brand building for Amazon sellers, What works and doesn’t work for Amazon sellers, What type of content is best, and additional resources for ecommerce sellers to use in digital marketing.

Experts discuss new trends in Live Sports - Professional Video, 4K, TriCaster TC1 / 3 Play JVC Professional Robotic Cameras used for LIVE Sport, NDI, IP, Broadband & Social Media Engagement. Moderated by Fox Sports Midwest, Mano Nakis.

Hosted the 4th annual Midwest eCom Conference in Minneapolis, MN. Spoke on using social media marketing to build a private label ecommerce business focusing on Amazon, eBay, and local market sellers.

Listed by Synthesio as a Top Woman in Marketing alongside powerhouses from SalesForce, LinkedIn, Ebay, Adobe, The Trump Organization, Zuckerberg Media and more.

http://www.synthesio.com/blog/wonder-woman-marketing/

During the annual State Conference for Business Women of Missouri, I presented a one-hour workshop on using Facebook marketing for a non-profit organization. We discussed pages, groups, member retention, membership growth tactics, and community engagement.

Top 50 Influencer in the topic areas of Facebook(46), Twitter(44), Live Streaming(35), Snapchat(48), and Artificial Intelligence(13) for Social Media Marketing World (2017) based on a study by Onalytica.

Spoke at the 7th Annual Amazon Professional Seller's Summit event in Orlando for experienced on "Using Social Media to Boost Your Private Label Brand." This was a 45 minute session focusing on social selling tactics for ecommerce.

Spoke at the event in New York for experienced and aspiring Amazon Sellers on "Why Amazon Sellers Need To Use Social Media." This was a 30 minute session with an additional 15 minutes in Q&A. I made myself available to the nearly 300 attendees after my session was over for 2 additional hours of Q&A.

Midwest E-Com is a two day e-commerce event in Minnesota that brings Amazon, EBay, and Etsy sellers together to learn the best tips, tactics, and tricks to building an online business. I presented on social selling tactics to this community focusing on private label sellers.

Over 20 expert speakers and thought leaders gathered in Virginia Beach to teach, support, and network with women entrepreneurs. I spoke on writing business blogs that get read and shared as well as how to thrive using Twitter for business. I also provided a social media masterclass for a select group of attendees. I have also been invited to speak again in 2017 for this event.

The Sprout Social All Star Program recognizes Sprout Social users and brand champions. All Stars are thought leaders in social media and digital engagement. They have grown loyal communities of their own and are a strong asset to the Sprout community.

Named one of the best content marketing experts to follow on Twitter alongside industry influencers and experts, Ann Handley, Jay Baer, Brian Fanzo, and Jeff Bullas.

View the list at: http://www.digitalmarketingbasics.com/best-content-marketing-experts-to-follow/

At the Lady Blogger 2015 conference in St. Louis, MO I was given the wonderful opportunity to present to budding and seasoned bloggers about the "10 Best Practices in Business Blogging" to great success. I provided a 45 minute presentation with Q&A and continued to make myself available for the entire conference to attendees and my fellow speakers.

In February 2015, Forbes Social Media influencer, Kim Garst, named me as one of the top 30 women in social media and noted me as an "Up and Comer."

View the list at http://bit.ly/SocialLikeaGirl.