AnkaRaju Sunkesula ( CSM and CSPO Certified)

AnkaRaju Sunkesula ( CSM and CSPO Certified)

Fremont, California, United States
14K followers 500+ connections

About

Accomplished Senior Manager with extensive experience in IT operations, infrastructure…

Activity

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Experience

  • Infosys Graphic

    Infosys

    San Jose , CA, USA

  • -

    San Jose, CA, USA

  • -

    SAN JOSE, USA

  • -

    Chennai, Tamil Nadu, AP

  • -

    Chennai, Tamil Nadu, India

Education

Licenses & Certifications

Volunteer Experience

  • Tech Mahindra Graphic

    Team Events

    Tech Mahindra

    - 4 months

    Health

    Helped to the team and educated them for choosing right medical policy. Conducted sessions and helped to the team for choosing correct policy. Recommended Health Savings Plan to save the tax income money.

Projects

  • Major Incident Management /Operations Management

    Client: Pacific Gas and Electricity | Role: Major Incident Manager and Operations Manager
    Organization: Infosys

    • Led problem management, Root Cause Analysis, and Operations Management, maintaining a backlog of critical incidents/tickets.
    • Provided leadership post-critical incidents, conducting checkpoint calls, workshops, and remediation steps to avoid future issues.
    • Collaborated with ENOC and service managers, reducing critical incidents and tickets, ensuring HOTO process…

    Client: Pacific Gas and Electricity | Role: Major Incident Manager and Operations Manager
    Organization: Infosys

    • Led problem management, Root Cause Analysis, and Operations Management, maintaining a backlog of critical incidents/tickets.
    • Provided leadership post-critical incidents, conducting checkpoint calls, workshops, and remediation steps to avoid future issues.
    • Collaborated with ENOC and service managers, reducing critical incidents and tickets, ensuring HOTO process improvements.
    • Achieved 127 days without core incidents in Tech Ops, zero Backlog PBIs, and implemented RCAs across TechOps.

  • Oracle Cloud Implementation

    Client: Western Digitals | Role: Major Incident Manager / Operations Manager/ Project Manager
    Organization: Infosys | Modules: Inventory, Manufacturing Procurement, and financial modules.

    • Led Oracle cloud implementation in Phase 4 across eight factories, managing project plan, stakeholders, and deliverables.
    • Oversaw project's complete planning, design, extensions, conversions, Reports, and all project phases efficiently.
    • Handled all significant incidents, provided incident…

    Client: Western Digitals | Role: Major Incident Manager / Operations Manager/ Project Manager
    Organization: Infosys | Modules: Inventory, Manufacturing Procurement, and financial modules.

    • Led Oracle cloud implementation in Phase 4 across eight factories, managing project plan, stakeholders, and deliverables.
    • Oversaw project's complete planning, design, extensions, conversions, Reports, and all project phases efficiently.
    • Handled all significant incidents, provided incident communications, and ensured root cause analysis and remediation.
    • Acted as onsite POC for functional and technical deliverables, managing stakeholders and onboarding/offboarding resources.
    • Planned and managed monthly deliverables, prepared PMO decks, and conducted RCA calls for issue resolution.
    • Managed critical incidents in SharePoint, conducted regular workshops, and worked as HOTO and SOX SPOC.
    • Reviewed unit test results, managed RICE deliverables, provided release support, and led infra-activities effectively.

  • Oracle GSLO Services

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    Client: Cisco Systems, San Jose, CA, USA. | Role: Project Manager
    Organization: Infosys | Modules: Inventory, Financials, and compliance custom functionality.

    • Owned functional and technical deliverables in an ongoing Oracle R12 project, incl. operational support and incident management.
    • Collaborated with offshore teams, managing major incidents, incident communications, and implementing root cause analysis.
    • Managed RICE deliverables, providing updates to project…

    Client: Cisco Systems, San Jose, CA, USA. | Role: Project Manager
    Organization: Infosys | Modules: Inventory, Financials, and compliance custom functionality.

    • Owned functional and technical deliverables in an ongoing Oracle R12 project, incl. operational support and incident management.
    • Collaborated with offshore teams, managing major incidents, incident communications, and implementing root cause analysis.
    • Managed RICE deliverables, providing updates to project stakeholders and overseeing project planning/infrastructure activities.
    • Provided daily and weekly status reports to senior management, ensuring project trackers and deployment windows were managed.
    • Facilitated communication between onsite and offshore teams, ensuring smooth project execution and timely issue resolution.
    • Ensured compliance with project timelines, standards, and deliverables, focusing on quality and stakeholder satisfaction.

  • Item Hub & Mongo DB implementation

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    Client: Cisco Systems, San Jose, CA, USA. | Role: Architect / Technical Project Manager.
    Organization: Wipro | Modules: Inventory, Financials, and compliance custom functionality.

    • Responsible for overseeing POC delivery, stakeholder management, and resource onboarding/offboarding.
    • Planned monthly deliverables and managed project plans, and PMO decks for monthly and quarterly deliverables.
    • Initiated PBI tickets after primary incident resolution and drove RCA calls for root…

    Client: Cisco Systems, San Jose, CA, USA. | Role: Architect / Technical Project Manager.
    Organization: Wipro | Modules: Inventory, Financials, and compliance custom functionality.

    • Responsible for overseeing POC delivery, stakeholder management, and resource onboarding/offboarding.
    • Planned monthly deliverables and managed project plans, and PMO decks for monthly and quarterly deliverables.
    • Initiated PBI tickets after primary incident resolution and drove RCA calls for root cause analysis and remediation.
    • Managed critical incidents and conducted checkpoint calls, workshops, and daily/weekly PBI reviews.
    • Led workshops on patching and decommissioning, and reviewed CRQs, serving as HOTO and SOX SPOC.
    • Managed client interactions, billings, and deliverable trackers, ensuring compliance with project standards.
    • Conducted weekly stakeholder communication calls and provided release support for ongoing project success.

  • R12 Rollout Projects (AP3,AP5,AP1)

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    Client: GE Appliance | Role: Project Manager
    Organization: Tech Mahindra, USA | Modules: Inventory, BOM, Order Management, Sourcing, Purchasing, Data Quality, and Data validation

    • Led the AP3 Rollout Project, implementing Oracle supply chain modules and converting legacy data into Oracle.
    • Conducted functional setups, impact analysis, and created functional documents for Oracle's supply chain modules.
    • Provided regular BOM data updates to business teams and ensured smooth…

    Client: GE Appliance | Role: Project Manager
    Organization: Tech Mahindra, USA | Modules: Inventory, BOM, Order Management, Sourcing, Purchasing, Data Quality, and Data validation

    • Led the AP3 Rollout Project, implementing Oracle supply chain modules and converting legacy data into Oracle.
    • Conducted functional setups, impact analysis, and created functional documents for Oracle's supply chain modules.
    • Provided regular BOM data updates to business teams and ensured smooth project execution and closure activities.
    • Managed project team, planning, budgeting, risk mitigation, trackers, and published status reports regularly.
    • Handled all major incidents, conducted incident communications, root cause analysis, and remediation during the project.
    • Extended project implementation to other plants post-AP3 rollout, ensuring project success and scalability across GE Appliances.

  • R12 Enablers Project

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    Client: GE Healthcare | Role: Project Manager
    Organization: Tech Mahindra, USA | Modules: Order Management, Inventory, BOM, Sourcing, Purchasing
    • Led the 'R12 Fast Enablers Project,' implementing Oracle supply chain modules and converting legacy systems at GE Healthcare.
    • Managed Tech Mahindra's offshore team, configuring functional setups, converting legacy data, and maintaining BR100 docs.
    • Conducted functional impact analysis, prepared business and functional documents, and…

    Client: GE Healthcare | Role: Project Manager
    Organization: Tech Mahindra, USA | Modules: Order Management, Inventory, BOM, Sourcing, Purchasing
    • Led the 'R12 Fast Enablers Project,' implementing Oracle supply chain modules and converting legacy systems at GE Healthcare.
    • Managed Tech Mahindra's offshore team, configuring functional setups, converting legacy data, and maintaining BR100 docs.
    • Conducted functional impact analysis, prepared business and functional documents, and managed Bill of Materials conversions.
    • Developed processes for each attribute, conducted FIT & GAP analysis, and worked closely with technical teams.
    • Managed the project team, made daily defect calls, and provided updates to GE Senior management regularly.
    • Participated in Steering committee and senior management meetings, publishing status reports, and making critical decisions.
    • Ensured successful implementation and completion of the R12 project for GE Healthcare, meeting all project objectives.

  • CAS to ERP enablement

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    Client: GE Transportation | Role: Project manager/ Techno Functional
    Organization: Tech Mahindra, USA | Modules: Order Management, Inventory, BOM, Sourcing, Purchasing
    • Managed migration from CAS to Oracle ERP at GE Transportation's manufacturing facilities, overseeing Oracle ERP setup and data migration.
    • Led Tech Mahindra's onsite and offshore teams, configuring functional setups and converting legacy data into Oracle.
    • Conducted functional impact analysis, prepared business…

    Client: GE Transportation | Role: Project manager/ Techno Functional
    Organization: Tech Mahindra, USA | Modules: Order Management, Inventory, BOM, Sourcing, Purchasing
    • Managed migration from CAS to Oracle ERP at GE Transportation's manufacturing facilities, overseeing Oracle ERP setup and data migration.
    • Led Tech Mahindra's onsite and offshore teams, configuring functional setups and converting legacy data into Oracle.
    • Conducted functional impact analysis, prepared business and functional documents, and managed BR100 documents.
    • Collaborated with technical teams, implemented the R12 project, and worked on BOM conversion and management.
    • Ensured successful migration, testing, and data migration for Oracle ERP, meeting project objectives and timelines.
    • Provided functional and technical support throughout the CAS to Oracle migration for GE Transportation.
    • Handled Oracle ERP setup, testing, data migration, and documentation, ensuring a smooth transition and system functionality.

  • OM LSS ( Italy, Australia, Brazil)

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    Client: CISCO Systems | Role: Project Manager
    Organization: Tech MAHINDRA, USA | Modules: OM, QP, and Accuprice
    • Implemented Italy, Australia, and Brazil functionality in R12 for the country enablement project, including Order Management and Pricing.
    • Conducted business requirement analysis, prepared functional documents, and collaborated with the development team for customizations. Led the implementation of standard functionality and supported customizations throughout all project…

    Client: CISCO Systems | Role: Project Manager
    Organization: Tech MAHINDRA, USA | Modules: OM, QP, and Accuprice
    • Implemented Italy, Australia, and Brazil functionality in R12 for the country enablement project, including Order Management and Pricing.
    • Conducted business requirement analysis, prepared functional documents, and collaborated with the development team for customizations. Led the implementation of standard functionality and supported customizations throughout all project phases.
    • Participated in UAT, cutover, and go-live activities, ensuring smooth transitions and system functionality.
    • Collaborated weekly with downstream application owners and project stakeholders, preparing them for go-live.
    • Ensured successful implementation of country-specific functionality and adherence to project timelines and objectives.
    • Provided ongoing support and guidance to stakeholders post-implementation, resolving issues and optimizing system performance.

  • TAA

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    Client: CISCO Systems | Role: Project Manager
    Organization: Mahindra Satyam, USA | Modules: OM, QP, and AccuPrice
    • Automated Trade in Act (TAA) functionality enhances differentiation in the OTC cycle and improves order processing.
    • Designed/ implemented TAA functionality after thorough business requirement analysis and preparation of functional documents.
    • Partnered with the development team to implement standard functionality/ support customizations throughout the project.
    •…

    Client: CISCO Systems | Role: Project Manager
    Organization: Mahindra Satyam, USA | Modules: OM, QP, and AccuPrice
    • Automated Trade in Act (TAA) functionality enhances differentiation in the OTC cycle and improves order processing.
    • Designed/ implemented TAA functionality after thorough business requirement analysis and preparation of functional documents.
    • Partnered with the development team to implement standard functionality/ support customizations throughout the project.
    • Participated in the BRD, FSD, and TSD phases, ensuring smooth transitions during cutover and go-live activities.
    • Worked with downstream application owners regularly to prepare them for go-live, leading to a successful phased go-live approach.

  • Central Config Team

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    Client: CISCO Systems | Role: Project Manager
    Organization: Mahindra Satyam, USA | Modules: OM, QP, Inventory, and Tax
    • Guided the team to automate setups and develop automated programs, leading the configuration team effectively.
    • Developed audit scripts plan to validate setups, ensuring accuracy & compliance in project deliverables.
    • Conducted workshops with project stakeholders, fostering collaboration and aligning project goals with stakeholders' expectations.
    • Led issue…

    Client: CISCO Systems | Role: Project Manager
    Organization: Mahindra Satyam, USA | Modules: OM, QP, Inventory, and Tax
    • Guided the team to automate setups and develop automated programs, leading the configuration team effectively.
    • Developed audit scripts plan to validate setups, ensuring accuracy & compliance in project deliverables.
    • Conducted workshops with project stakeholders, fostering collaboration and aligning project goals with stakeholders' expectations.
    • Led issue resolution meetings to address x-track’s issues periodically, ensuring project progress and mitigating risks.
    • Managed project activities, focusing on automation, validation, stakeholder engagement, and issue resolution, to ensure successful project execution.

  • Cash Rover &General Support Teams

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    Client: CISCO Systems | Role: Project Manager
    Organization: Mahindra Satyam, USA | Modules: OM, QP, and AccuPrice
    • Facilitated team verification of standard functionality post-box movement in the Cash Rover project, ensuring system integrity.
    • Developed comprehensive project plans to streamline tasks and ensure project completion within timelines.

  • CI4.0

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    Client: CISCO Systems | Role: Project Manager
    Organization: Mahindra Satyam, USA | Modules: OM, QP, and AccuPrice
    • Spearheaded solutions for Global Scheduling, chipset derivation, and AccuPrice integration in the Cisco Int’l 4.0 release.
    • Assumed ownership of BR100 setups and executed order management and P&D setups for multiple countries.
    • Provided comprehensive solutions for transitioning from 11i to R12 and mapping customizations to standard functionality.
    • Actively…

    Client: CISCO Systems | Role: Project Manager
    Organization: Mahindra Satyam, USA | Modules: OM, QP, and AccuPrice
    • Spearheaded solutions for Global Scheduling, chipset derivation, and AccuPrice integration in the Cisco Int’l 4.0 release.
    • Assumed ownership of BR100 setups and executed order management and P&D setups for multiple countries.
    • Provided comprehensive solutions for transitioning from 11i to R12 and mapping customizations to standard functionality.
    • Actively participated in functional and UAT testing across multiple country enablement projects.
    • Extended country enablement efforts to include Australia, Italy, Brazil, and India, ensuring global operational readiness.

  • Software Subscription

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    Client: CISCO Systems | Role: IT Analyst
    Organization: Satyam Computer Services Limited, Netherlands | Module: OM, QP, Item foundation
    Duration: June 2006 – Dec 2009 | Team size: 30
    • Developed automated systems for end-to-end transaction support in new SW business models, enhancing revenue growth.
    • Addressed issues with manual processes for software subscription SKUs, streamlining customer purchasing and renewals.
    • Implemented solutions in Order Management and Pricing…

    Client: CISCO Systems | Role: IT Analyst
    Organization: Satyam Computer Services Limited, Netherlands | Module: OM, QP, Item foundation
    Duration: June 2006 – Dec 2009 | Team size: 30
    • Developed automated systems for end-to-end transaction support in new SW business models, enhancing revenue growth.
    • Addressed issues with manual processes for software subscription SKUs, streamlining customer purchasing and renewals.
    • Implemented solutions in Order Management and Pricing discounting modules for software subscription projects.
    • Improved acquisition integration and operational efficiency by automating software subscription processes.
    • Enhanced financial risk management by implementing automated systems for software subscription transactions.

  • Item Foundation Initiation

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    Client: CISCO Systems | Role: PM/IT Analyst
    Organization: Satyam Computer Services Limited, Netherlands | Modules: OM, QP, Item foundation
    • Introduced Item Foundation module for maintaining master data and attributes, going live in Q3FY09.
    • Extracted product data from OPUS tool and added attributes for 100% Single Source of Truth.
    • Implemented item foundation ERP module to store additional attributes and replicate them to QTC.
    • Enabled pricing framework for workflow between…

    Client: CISCO Systems | Role: PM/IT Analyst
    Organization: Satyam Computer Services Limited, Netherlands | Modules: OM, QP, Item foundation
    • Introduced Item Foundation module for maintaining master data and attributes, going live in Q3FY09.
    • Extracted product data from OPUS tool and added attributes for 100% Single Source of Truth.
    • Implemented item foundation ERP module to store additional attributes and replicate them to QTC.
    • Enabled pricing framework for workflow between item foundation and QTC QP applications.
    • Facilitated seamless data management and workflow creation for item attributes and pricing within Cisco Systems.

  • STC 1.0 & 2.0 supporting activities

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    Client: CISCO Systems | Role: IT Analyst
    Organization: Satyam Computer Services Limited, Netherlands | Module: OM, QP, and other integrations
    • Led the Single Trading Company (STC) initiative, enabling direct selling capabilities globally for Cisco's products and services.
    • Constructed a commerce back-end with new legal entities and a buy-sell model for global growth.
    • Expanded direct sales beyond limited countries like the United States, Canada, Japan, Australia, and the…

    Client: CISCO Systems | Role: IT Analyst
    Organization: Satyam Computer Services Limited, Netherlands | Module: OM, QP, and other integrations
    • Led the Single Trading Company (STC) initiative, enabling direct selling capabilities globally for Cisco's products and services.
    • Constructed a commerce back-end with new legal entities and a buy-sell model for global growth.
    • Expanded direct sales beyond limited countries like the United States, Canada, Japan, Australia, and the Netherlands.
    • Overcame legal, tax, and system limitations to capture business opportunities in emerging markets.
    • Positioned direct selling as a competitive necessity for Cisco's growth strategy in diverse international markets.

  • Supporting ICW (Integrated Commerce Work Space

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    Client: CISCO Systems | Role: IT Analyst
    Organization: Satyam Computer Services Limited, Netherlands | Modules: OM, QP, and other integrations
    • Led the implementation of the Istore module to enhance customer order placement and improve user experience.
    • Integrated the Istore module with existing legacy and ERP modules for seamless functionality.
    • Customized the workspace as the ICW (Integrated Commerce Workspace) module for tailored user interactions.
    • Supported List Price…

    Client: CISCO Systems | Role: IT Analyst
    Organization: Satyam Computer Services Limited, Netherlands | Modules: OM, QP, and other integrations
    • Led the implementation of the Istore module to enhance customer order placement and improve user experience.
    • Integrated the Istore module with existing legacy and ERP modules for seamless functionality.
    • Customized the workspace as the ICW (Integrated Commerce Workspace) module for tailored user interactions.
    • Supported List Price Service, Quantity-based Price, Auto Expansion, Contractual, and Orchestration Layer functionalities.
    • Ensured smooth integration and functionality of the ICW module for efficient order processing and customer satisfaction.

  • Tempo

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    Client: CISCO Systems | Role: IT Analyst & Project Manager
    Organization: Satyam Computer Services Limited, Netherlands | Module: OM, QP, and other integrations
    • Automated CTMP order processing, including trade-ins and RMAs, enhancing efficiency and productivity for CS Ops.
    • Addressed system integration gaps between quoting, deal approval, and ordering systems to streamline operations.
    • Collaborated with end-users to gather business requirements and implemented ERP enhancements…

    Client: CISCO Systems | Role: IT Analyst & Project Manager
    Organization: Satyam Computer Services Limited, Netherlands | Module: OM, QP, and other integrations
    • Automated CTMP order processing, including trade-ins and RMAs, enhancing efficiency and productivity for CS Ops.
    • Addressed system integration gaps between quoting, deal approval, and ordering systems to streamline operations.
    • Collaborated with end-users to gather business requirements and implemented ERP enhancements to support trade-in strategies.
    • Delivered the TEMPO project, improving automation utilization and productivity gains in trade-in and RMA order processing.
    • Facilitated seamless integration between CTMP Calculator, Salesforce.com, deal approval systems, and the Ordering Tool for CS Ops.

  • Trade In Automation

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    Client: CISCO Systems | Role: IT Analyst & Project Manager
    Organization: Satyam Computer Services Limited, Netherlands | Modules: OM, QP
    • Automated the manual processing of CTMP orders (trade-in and associated RMA) due to limited system integration.
    • Managed approximately 15,000 orders and RMAs annually, contributing 6-15% to Cisco's total revenue.
    • Reduced processing time for trade-in orders, improving booking cycle times and sales forecast accuracy.
    • Implemented the…

    Client: CISCO Systems | Role: IT Analyst & Project Manager
    Organization: Satyam Computer Services Limited, Netherlands | Modules: OM, QP
    • Automated the manual processing of CTMP orders (trade-in and associated RMA) due to limited system integration.
    • Managed approximately 15,000 orders and RMAs annually, contributing 6-15% to Cisco's total revenue.
    • Reduced processing time for trade-in orders, improving booking cycle times and sales forecast accuracy.
    • Implemented the project in two phases: Trade-In and Tempo, enhancing operational efficiency.
    • Streamlined quoting, deal approval, and ordering systems integration, optimizing CTMP order processing for CS Ops.

  • Cisco QTC Migration

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    Client: CISCO Systems | Role: Module Leader
    Organization: Satyam Computer Services Limited, India | Modules: OM, QP, and other integrations
    • Conducted ASIS analysis, documented, and migrated Oracle Applications from Release 10.7/11.5.9 for Cisco's APAC region.
    • Ensured seamless transition and functionality retention of existing forms crucial for Cisco's operations in the APAC region.
    • Leveraged Cisco's global leadership in networking to optimize data, voice, and video transport…

    Client: CISCO Systems | Role: Module Leader
    Organization: Satyam Computer Services Limited, India | Modules: OM, QP, and other integrations
    • Conducted ASIS analysis, documented, and migrated Oracle Applications from Release 10.7/11.5.9 for Cisco's APAC region.
    • Ensured seamless transition and functionality retention of existing forms crucial for Cisco's operations in the APAC region.
    • Leveraged Cisco's global leadership in networking to optimize data, voice, and video transport across diverse environments.
    • Supported Cisco's IP networking solutions, foundational to the Internet's connectivity for corporate, education, and govt sectors.
    • Enhanced Cisco's worldwide impact by modernizing and aligning Oracle applications with evolving technological landscapes for efficient operations.

  • ORION (Open Relationships for Your Interactive Organization)

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    Client: ICICI Infotech | Role: Team Member
    Organization: ICICI infotech | Technology: D2k, forms6i/ Reports 6i, Oracle 8i | Modules: Manufacturing Modules
    • Implemented ERP II model with integrated CRM and SCM, delivering the PST module to ORION10 customers.
    • Customized Inventory module and reports, enhancing functionality and data management for seamless operations.
    • Personalized Sales and Invoice order forms, ensuring tailored solutions for efficient transaction processing.
    •…

    Client: ICICI Infotech | Role: Team Member
    Organization: ICICI infotech | Technology: D2k, forms6i/ Reports 6i, Oracle 8i | Modules: Manufacturing Modules
    • Implemented ERP II model with integrated CRM and SCM, delivering the PST module to ORION10 customers.
    • Customized Inventory module and reports, enhancing functionality and data management for seamless operations.
    • Personalized Sales and Invoice order forms, ensuring tailored solutions for efficient transaction processing.
    • Developed a dedicated 'Delivery form' for streamlined logistics management within the integrated ERP application.
    • Contributed to end-to-end deployment platform development, optimizing customer relationships and supply chain processes.

Languages

  • Telugu

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  • ENGLISH

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  • Hindhi

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Organizations

  • Western Digitals

    Project Manager

    -

    Project Manager for "Western Digitals" and helped for Oracle Cloud Implementation project for Phase 4A

  • Cisco Systems, Sanjose , CA

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    -

    Project Manager and managed "GSLO Services Project".

  • Cisco Systems, Sanjose , CA

    Architect

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    Worked as Architect \TEchnical Manager during this period

  • GE Appliances

    Project Manager

    -
  • GE Health Care

    -

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  • GE Transportation

    Project Manager

    -
  • Cisco Systems, Sanjose , CA

    Project Manager

    -
  • Cisco Systems, Netherlands

    Project Manager

    -

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