Terry L. McKenzie, SHRM-SCP, SPHR

“There are not too many HR VP/Director levels who can think and deliver strategically for a company or organization. But Terry McKenzie is an exception. I met Terry at Nextel as she as an HRBPO supported our massive Shared Service organization. She was so good at delivering on initiatives and understanding, appreciating and selling the efficiency and cost saving aspects of Shared Service model, that she was hired into the organization to direct our Strategy. In that role Terry excelled in providing a direction and strategic sourcing as our organization continued to expand with responsibilities. When Sprint Shared Services took on new operations under its wing, Terry directed the conducting of risk assessments, process engineering and re-engineering, control implementation, and the use of leveraged resources to ensure a firm delivery on objectives, while reducing the headcount and costs previously required for that operation. In addition she worked closely with our VP to continue to transform our Shared Services organization into the true Shared Services model that was a part of Jack Welch’s success at GE. To that end she spent countless hours studying the subject and finding appropriate conferences and seminars for our entire organization as she realized the more everyone understood the mission and the concept behind Shared Services, the more successful we would be. Because Terry was big on education, many of our employees grew in their jobs and careers as productivity and accuracy rates increased. I highly recommend Terry because she is a leader and a free thinker who puts words into action. She works tirelessly to reach her goals, often multi-tasking beyond what seems reasonable. Most importantly she is strategic, but also a great team player, who builds consensuses and keeps the rest of the leadership informed. So its not surprising that she communicates exceedingly well, is a good listener, and quick study, who adapts and ramps to a situation rapidly to provide immediate results.”

“Terry reported to the Director of the Shared Services Contact Center. In this capacity,Terry was instrumental in driving change. She analyzed the root cause for calls being made to the Center and lead an effort to move calls from tier 1 and tier 2 to tier 0 which is a much cheaper method of communicating with emeployees. She also participated in Shared Services strategy meetings to help define the role of the service center across all operational lanes. She worked with a peer to devleop surveys to measure the customer experience in HR, benefits, Payroll, Commissions, Accounts Payable and Lease Admninistration. While her impact was greatest in the customer service area, Terry did not limit herself based on her job description. She reached out to other areas within Shared Services and lead efforts to address significant issues. When a new system was implemented for Finance, Terry lead a team to train and provide support for employees having difficulty with the Travel and Expense module. Terry has also acted in the HR role for Shared Services. She reviewed and approved all new hires and promotions prior to the Vice President to ensure alignment between experience and compensation. In addition, she developed a competency model which has been used for all new hires. This has enabled the organization to get the resoruces required for our future state.”