Todd Ledet

Todd Ledet

Idaho Falls, Idaho, United States
2K followers 500+ connections

About

Summary:

Highly motivated, action-oriented, and profit-focused management…

Activity

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Experience

  • Apex IT Graphic

    Apex IT

    Idaho Falls, Idaho, United States

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    Idaho Falls, Idaho, United States

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    Pocatello, Idaho Area

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    Idaho Falls, Idaho

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Education

  • University of Phoenix

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    Activities and Societies: Beta Alpha Psi, Track & Field

Licenses & Certifications

Projects

  • Unilever - CRM On Demand Implementation

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    Implementation of Oracle CRM On Demand, Customer Portal and custom Business Rules Engine for global service organization.

    Customer Portal supports ticket creation and status with multi-language support and SMS text messaging updates to customer.

    Business Rules Engine handles multiple case management portfolios, OLAs and SLAs, as well as ticket escalation and management in multiple timezones with multiple DST settings.

    Single direction integration from SAP for Accounts…

    Implementation of Oracle CRM On Demand, Customer Portal and custom Business Rules Engine for global service organization.

    Customer Portal supports ticket creation and status with multi-language support and SMS text messaging updates to customer.

    Business Rules Engine handles multiple case management portfolios, OLAs and SLAs, as well as ticket escalation and management in multiple timezones with multiple DST settings.

    Single direction integration from SAP for Accounts, Contacts, and Products.

    Other creators
  • CRM on Demand

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    This project brings a viable solutions to the Sales team to be able to track,record, calendar, manage territories and large accounts all in one environment.

    Other creators
  • EMPLOYERS - Oracle CRM On Demand Implementation Phase 1

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    Implementation of Oracle CRM On Demand and Oracle Contact On Demand for Sales and Service. Single Direction integration between data warehouse an CRM On Demand. Bi-directional Integration to back end systems for for management of agencies. Bi-directional integration to SilverPop for marketing. The project team migrated almost 1 million records of data across 12 different objects.

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