About
Results-oriented Chief Product & Technology Officer (full time, interim, or fractional).…
Contributions
Activity
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So clean. So powerful. No inspiration porn. Brilliant work Apple. https://lnkd.in/gvKxjkf7
So clean. So powerful. No inspiration porn. Brilliant work Apple. https://lnkd.in/gvKxjkf7
Liked by Todd Wilkens
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The fun part is the making. Making a product. Making a sentence. Making someone's day. Every job has making in it somewhere. Find that, find the…
The fun part is the making. Making a product. Making a sentence. Making someone's day. Every job has making in it somewhere. Find that, find the…
Liked by Todd Wilkens
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Hey friends, I’m looking for an Engineering Manager to join our Remote Embedded team. In this role, you’ll help grow our Remote Embedded business by…
Hey friends, I’m looking for an Engineering Manager to join our Remote Embedded team. In this role, you’ll help grow our Remote Embedded business by…
Liked by Todd Wilkens
Experience
Education
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University of North Carolina at Chapel Hill
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Focus on culture, science and technology, youth, and religion.
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Focus on education, social services, and political sociology. Also, a broad range of quantitative and qualitative research methods.
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Focus on human-computer interaction, information-seeking, sense making, digital video, and narrative.
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Focus: human-computer interaction, mobile robotics, programming languages, operating systems
Publications
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Putting UX and Strategy at the Heart of the Product Team
UX Strat
A talk I gave at UX STRAT 2014 in Boulder, CO discussing the IBM Design initiative as a whole then covering the specifics around their new Product Management practice as well as the strategy taken to roll it out across all of IBM. I shared our early successes as well as some lessons learned. The talk focused on delivering a lot of ideas about concrete steps you could take in your organization to embed UX and Design in your strategic activities.
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A New Era of Design at IBM
MX: Managing Experience 2014
Video of a talk I gave at MX: Managing Experience conference in March 2014 outlining all the programs and activities we're engaged in to transform the culture and practice of IBM, reasserting human-centered design and innovation at every level.
IBM has a strong pedigree in design and at many points designers have occupied a central and foundational role in the organization. Recently, IBM has embarked on a massive transformation focused on integrating design and user experience practice…Video of a talk I gave at MX: Managing Experience conference in March 2014 outlining all the programs and activities we're engaged in to transform the culture and practice of IBM, reasserting human-centered design and innovation at every level.
IBM has a strong pedigree in design and at many points designers have occupied a central and foundational role in the organization. Recently, IBM has embarked on a massive transformation focused on integrating design and user experience practice back into the core of everything the company does. This is the largest such transformation ever attempted and the very scale of IBM as an organization means that it can't help but have major impact in the world of design. For example, the current trajectory will make IBM one of the 5 largest design organizations in the world in the next 4-5 years.
As we all know, this kind of change isn't easy. But the team leading the initiative at IBM is having a lot of early success. In this session, you'll get a peek into the inner workings of the initiative, including an overview of the key parts (from hiring to process change to culture change), early successes, and lessons learned. -
Agile and User Experience Design
Agile Roots Conference 2010
Agile developers and UX designers have a lot more in common than you might think. We'll show that both agile design and development work best when they integrate and when users are put at the center of the process. We'll focus on what works and what doesn't. Much of this presentation builds off of a national research study on design and development practices as well as case studies from Adaptive Path project teams.
Other authorsSee publication -
Subject to Change: Creating Great Products and Services for an Uncertain World
O'Reilly
To achieve success in today's ever-changing and unpredictable markets, competitive businesses need to rethink and reframe their strategies across the board. In Subject to Change: Creating Great Products and Services for an Uncertain World, Adaptive Path, a leading experience strategy and design company, demonstrates how successful businesses can--and should--use customer experiences to inform and shape the product development process, from start to finish.
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The role of narrative in understanding digital video: An exploratory analysis
Proceedings of the American Society for Information Science and Technology
Narrative is perhaps the oldest and most widely used form for organizing information and human experience, thus, it is not surprising that there is a significant body of research concerning narrative and its importance to comprehension and understanding. One important outcome of this research is the concept of narrative intelligence, the human tendency to fit experience into narrative form. This research is extremely relevant to information seeking in general and sense-making† in particular…
Narrative is perhaps the oldest and most widely used form for organizing information and human experience, thus, it is not surprising that there is a significant body of research concerning narrative and its importance to comprehension and understanding. One important outcome of this research is the concept of narrative intelligence, the human tendency to fit experience into narrative form. This research is extremely relevant to information seeking in general and sense-making† in particular. This paper outlines the ...
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How fast is too fast?: evaluating fast forward surrogates for digital video
Proceedings of the 3rd ACM/IEEE-CS joint conference on Digital libraries
To support effective browsing, interfaces to digital video libraries should include video surrogates (ie, smaller objects that can stand in for the videos in the collection, analogous to abstracts standing in for documents). The current study investigated four variations (ie, speeds) of one form of video surrogate: a fast forward created by selecting every Nth frame from the full video. In addition, it tested the validity of six measures of user performance when interacting with video…
To support effective browsing, interfaces to digital video libraries should include video surrogates (ie, smaller objects that can stand in for the videos in the collection, analogous to abstracts standing in for documents). The current study investigated four variations (ie, speeds) of one form of video surrogate: a fast forward created by selecting every Nth frame from the full video. In addition, it tested the validity of six measures of user performance when interacting with video surrogates. Forty-five study participants ...
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Alternative surrogates for video objects in a digital library: users' perspectives on their relative usability
European Conference on Digital Libraries
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Customer Journey Mapping
MX: Managing Experience Conference 2012
Every time we visit a design blog or conference someone is touting the benefits of Service Blueprints, Scenarios, Experience Maps, or some-such-thing. Every consultant would like you to believe your organization needs one (or more!). You and your team are still trying to figure out what everyone is REALLY talking about. Chris and Todd have walked these roads many times and lived to tell the tale. In this talk, they share lessons of how customer journey mapping is done well, what value it can…
Every time we visit a design blog or conference someone is touting the benefits of Service Blueprints, Scenarios, Experience Maps, or some-such-thing. Every consultant would like you to believe your organization needs one (or more!). You and your team are still trying to figure out what everyone is REALLY talking about. Chris and Todd have walked these roads many times and lived to tell the tale. In this talk, they share lessons of how customer journey mapping is done well, what value it can bring to your organization, as well as how to avoid wasted effort from amateur mistakes and service design snake oil when you hire outside help.
Other authorsSee publication
Patents
More activity by Todd
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One way to know that a Chief Marketing Officer is disinterested in what's best for the customer/user, and instead focused more on empire building, is…
One way to know that a Chief Marketing Officer is disinterested in what's best for the customer/user, and instead focused more on empire building, is…
Liked by Todd Wilkens
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I'm trademarking "Maker Mode" (j/k 😂). The more I've reflected on it, the more I believe it's what Paul Graham (and the rest of the internet) should…
I'm trademarking "Maker Mode" (j/k 😂). The more I've reflected on it, the more I believe it's what Paul Graham (and the rest of the internet) should…
Shared by Todd Wilkens
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No silver bullets... - great stories about how [insert company] does product, often fail to communicate the deep context that helped make those…
No silver bullets... - great stories about how [insert company] does product, often fail to communicate the deep context that helped make those…
Liked by Todd Wilkens
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The only WMS that has the whole industry talking! ShipHawk is bringing our best-in-class WMS solution to scaling companies who are looking for more…
The only WMS that has the whole industry talking! ShipHawk is bringing our best-in-class WMS solution to scaling companies who are looking for more…
Liked by Todd Wilkens
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🎶 I'm goin' back to Cali, to Cali, to Cali 🎶 — but this time, it’s for the 2024 Regulatory Affairs Professionals Society (RAPS) Convergence…
🎶 I'm goin' back to Cali, to Cali, to Cali 🎶 — but this time, it’s for the 2024 Regulatory Affairs Professionals Society (RAPS) Convergence…
Liked by Todd Wilkens
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“Founder mode”…blah, blah, blah. Paul Graham’s article is noteworthy for how unapologetically opinionated yet also vague it is. It describes…
“Founder mode”…blah, blah, blah. Paul Graham’s article is noteworthy for how unapologetically opinionated yet also vague it is. It describes…
Shared by Todd Wilkens
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"Hire great people and get out of the way," is bad advice. It has no support from modern ideas about distributed leadership/autonomy, resiliency…
"Hire great people and get out of the way," is bad advice. It has no support from modern ideas about distributed leadership/autonomy, resiliency…
Liked by Todd Wilkens
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If you’re heading to Europe in the near future, we’ve got some fantastic hotels for you to consider. Discover our top recommendations for hotel stays…
If you’re heading to Europe in the near future, we’ve got some fantastic hotels for you to consider. Discover our top recommendations for hotel stays…
Liked by Todd Wilkens
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Customers are raving! ShipHawk WMS is putting the power of data and insights back into the hands of leaders to ensure your warehouse continues to…
Customers are raving! ShipHawk WMS is putting the power of data and insights back into the hands of leaders to ensure your warehouse continues to…
Liked by Todd Wilkens
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I'm thrilled to announce Lindsey Chambers as Userflow and Beamer new VP of Sales and Customer Success Lindsey brings exceptional experience: - Led…
I'm thrilled to announce Lindsey Chambers as Userflow and Beamer new VP of Sales and Customer Success Lindsey brings exceptional experience: - Led…
Liked by Todd Wilkens
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