Troy Cline

A method includes receiving a map indicating a layout of a location, receiving a point-of-interest (POI) data structure representing a POI, and POI metadata associated with the POI, generating an annotated floor map, based on the map, the annotated floor map including a POI indicator placed on the map at the location of the POI, the POI indicator indicating the type of the POI and the status of the POI, displaying at least a portion of the annotated floor map, in response to the client… Show more

A method includes receiving a map indicating a layout of a location, receiving a point-of-interest (POI) data structure representing a POI, and POI metadata associated with the POI, generating an annotated floor map, based on the map, the annotated floor map including a POI indicator placed on the map at the location of the POI, the POI indicator indicating the type of the POI and the status of the POI, displaying at least a portion of the annotated floor map, in response to the client computing device moving within the location or out of the location, transmitting location information to a map selector and receiving one or more maps selected by the map selector, the one or more maps include or bound by the location information. Show less

A view generator receives support text characterizing a support requirement for available information technology (IT) support, the support text being received in sentence form via a graphical user interface (GUI). A text analyzer performs natural language processing on the support text and thereby identifies at least one sentence part and at least one named entity within the support text. A support record generator relates each of the at least one sentence part and the at least one named entity… Show more

A view generator receives support text characterizing a support requirement for available information technology (IT) support, the support text being received in sentence form via a graphical user interface (GUI). A text analyzer performs natural language processing on the support text and thereby identifies at least one sentence part and at least one named entity within the support text. A support record generator relates each of the at least one sentence part and the at least one named entity to a support record type, and generates a support data record for the support requirement, including filling individual fields of the support data record using the at least one sentence part and the at least one named entity. Show less

According to one general aspect, a method may include storing, in a memory device, a plurality of floor maps, each floor map indicating the structural layout of a respective predefined physical location. The method may include storing, in a memory device, a plurality of point-of-interest (POI) data structures. Each POI data structure may include a physical location of an associated POI. The method may include receiving a floor map request from a client computing device, wherein the floor map… Show more

According to one general aspect, a method may include storing, in a memory device, a plurality of floor maps, each floor map indicating the structural layout of a respective predefined physical location. The method may include storing, in a memory device, a plurality of point-of-interest (POI) data structures. Each POI data structure may include a physical location of an associated POI. The method may include receiving a floor map request from a client computing device, wherein the floor map request includes a requested location. The method may include based upon the location included by the floor map request, selecting a selected floor map and a selected subset of the plurality of POI data structures. The method may include transmitting, to the client computing device, a response to the floor map request based upon the selected floor map and the selected POI data structures. Show less

A method may include storing a plurality of floor maps, each floor map indicating a structural layout of a respective physical location, storing a plurality of point-of-interest (POI) data structures, each POI data structure including a physical location of an associated POI that is associated with the respective POI data structure, receiving a floor map request, the floor map request including a requested location, based upon the location included by the floor map request, selecting a floor… Show more

A method may include storing a plurality of floor maps, each floor map indicating a structural layout of a respective physical location, storing a plurality of point-of-interest (POI) data structures, each POI data structure including a physical location of an associated POI that is associated with the respective POI data structure, receiving a floor map request, the floor map request including a requested location, based upon the location included by the floor map request, selecting a floor map and a subset of the plurality of POI data structures, for each of the subset of the plurality of POI data structures, receiving metadata from the associated POI, the metadata indicating a status of the associated POI, and transmitting, to the client computing device and in response to the floor map request, the selected floor map and the selected POI data structures. Show less

According to one general aspect, a method may include receiving a floor map indicating a structural layout of a physical location, receiving a point-of-interest (POI) data structure representing a POI and POI metadata associated with the POI, POI data structure including a location of an associated POI that is associated with the POI, and the POI metadata including a POI type indicating a type of the associated POI, and a POI status indicating the status of the associated POI, annotating the… Show more

According to one general aspect, a method may include receiving a floor map indicating a structural layout of a physical location, receiving a point-of-interest (POI) data structure representing a POI and POI metadata associated with the POI, POI data structure including a location of an associated POI that is associated with the POI, and the POI metadata including a POI type indicating a type of the associated POI, and a POI status indicating the status of the associated POI, annotating the floor map by overlaying on the selected floor map an indicator for each selected POI data structure such that the indicator is placed on the floor map at a location representing the physical location of the respective associated POI and indicates the type of the associated POI and the status of the associated POI, displaying a portion of the annotated floor map, and initiating a POI action.
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A modeling system has a database that stores information of resources of a computer network service. A server f has a graphical user interface application for creating and editing service models. The application receives user-entered search criteria and searches information in the database based on the criteria. The search criteria can include a name, type, attribute, and other information of the resources. In addition, the search criteria can be a user-entered search query entered that has one… Show more

A modeling system has a database that stores information of resources of a computer network service. A server f has a graphical user interface application for creating and editing service models. The application receives user-entered search criteria and searches information in the database based on the criteria. The search criteria can include a name, type, attribute, and other information of the resources. In addition, the search criteria can be a user-entered search query entered that has one or more logical or Boolean conditions relating resource attributes to attribute values. Using information obtained through searching, the application is used to create at least a portion of a service model of the computer network service. Once created, the application is used to initiate publishing of at least a portion of the service model to one or more impact managers of the computer network service.
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A management system has a reconciliation engine that reconciles information describing resources from a computer network service and stores reconciled information in a database. An editing engine or server is used to access and search reconciled information in the database based on at least one search criterion. Preferably, the search criterion is user-entered. The editing engine is then used to create at least a portion of a service model of the computer network service using reconciled… Show more

A management system has a reconciliation engine that reconciles information describing resources from a computer network service and stores reconciled information in a database. An editing engine or server is used to access and search reconciled information in the database based on at least one search criterion. Preferably, the search criterion is user-entered. The editing engine is then used to create at least a portion of a service model of the computer network service using reconciled information obtained through accessing and searching the database. Preferably, creating the service model is done with a graphical user interface application that enables a user to graphically build and modify aspects of the service model. When the service model is created or updated, a publishing engine or server is used publish at least a portion of the service model to one or more impact managers of the computer network service.
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In one embodiment of the present invention, a messaging program at a remote computer can send a first message to a portal computer according to a one-way protocol such as HTTP. A portal program at the portal computer can receive the first message and determine if information should be sent to the portal computer. If so, the portal computer can generate a reply message that includes the information and send the reply message to remote computer on the same connection over which the first message… Show more

In one embodiment of the present invention, a messaging program at a remote computer can send a first message to a portal computer according to a one-way protocol such as HTTP. A portal program at the portal computer can receive the first message and determine if information should be sent to the portal computer. If so, the portal computer can generate a reply message that includes the information and send the reply message to remote computer on the same connection over which the first message was received. In this manner, the portal computer can send configuration control information and other information to the messaging program without requiring leased lines, dial-up connections or a VPN. Moreover, since the communication according to the one-way protocol was initiated at the remote computer, a firewall will allow the remote computer to receive the reply message.
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Systems and methods for network service management, wherein the internet service management system includes one or more components which collectively enable an administrator to obtain a site-wide view of network activities on servers such as web servers, FTP servers, e-mail servers, domain name servers, etc. In addition to collecting information relating to web server latency and processing time, the internet service management system may collect actual user transaction information and system… Show more

Systems and methods for network service management, wherein the internet service management system includes one or more components which collectively enable an administrator to obtain a site-wide view of network activities on servers such as web servers, FTP servers, e-mail servers, domain name servers, etc. In addition to collecting information relating to web server latency and processing time, the internet service management system may collect actual user transaction information and system information from end users on client computers. The internet service management system may provide domain summary information for a domain, or it may provide management information organized by “categories” according to how a site manager wants to view and manage his business; e.g., byline of business (books, auctions, music, etc.), by site function (searches, shopping cart, support, quotes, sales automation), or most any other categorization customers may choose.
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Systems and methods for monitoring the performance of client-server transactions from the perspective of a client. In one embodiment, a JARTA (Java Application Response Time Analyzer) component (which may include JavaScript) is installed on an end user's browser to collect various response time measurements and certain client system information and transmit this information to a server. A JARTA utility on the web server can manage the actions (e.g., insert, modify, and delete) associated with… Show more

Systems and methods for monitoring the performance of client-server transactions from the perspective of a client. In one embodiment, a JARTA (Java Application Response Time Analyzer) component (which may include JavaScript) is installed on an end user's browser to collect various response time measurements and certain client system information and transmit this information to a server. A JARTA utility on the web server can manage the actions (e.g., insert, modify, and delete) associated with web pages that are ear-marked for JARTA testing at the client browser. The JARTA component may include a Java™ applet that can be downloaded to a client computer along with a web page. In one embodiment, a certain percentage of web transactions to be monitored can be designated using, e.g., a sampling algorithm.
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PROBLEM TO BE SOLVED: To make a window as small as possible so that the contents displayed in the window can be displayed continuously as they are by reforming the window in accordance with selected setting around the information displayed on a displayed device. SOLUTION: A text processing application works in a window 300. A GUI generates a scroll bar by using a scroll bar icon 330 and a user becomes possible to scroll a text in the window 320. In response to the scrolling, the GUI dynamically… Show more

PROBLEM TO BE SOLVED: To make a window as small as possible so that the contents displayed in the window can be displayed continuously as they are by reforming the window in accordance with selected setting around the information displayed on a displayed device. SOLUTION: A text processing application works in a window 300. A GUI generates a scroll bar by using a scroll bar icon 330 and a user becomes possible to scroll a text in the window 320. In response to the scrolling, the GUI dynamically reforms a window frame 332 so that the frame 332 can surround each line of the scrolled text. Then the GUI generates a scroll bar by using another scroll bar icon 331 and the user can become possible to scroll a text in another window 310. Thus the GUI dynamically reforms the window frame 332 around a scrolled text in accordance with the scrolling. Show less

The present invention is directed to a method and apparatus for improved scrolling functionality in a graphical user interface utilizing a software tether. Preferably, the invention is utilized in a data processing system which supports a graphical user interface which is utilized by the operator to create, modify, or review software objects. At least one particular work space is provided in the graphical user interface. A scroll bar activation function is provided which initiates scroll bar… Show more

The present invention is directed to a method and apparatus for improved scrolling functionality in a graphical user interface utilizing a software tether. Preferably, the invention is utilized in a data processing system which supports a graphical user interface which is utilized by the operator to create, modify, or review software objects. At least one particular work space is provided in the graphical user interface. A scroll bar activation function is provided which initiates scroll bar functionality after a predefined interaction of the graphical pointing device with said graphical user interface. The data processing system is utilized to monitor for interaction between the graphical pointing device and the graphical user interface, which satisfies the scroll bar activation function. After detection of satisfaction of the scroll bar activation function, the at least one scroll bar functionality is associated with the graphical pointing device. Then, a visually perceptible, but transparent, scroll function icon is generated which associates the at least one scroll bar functionality with the graphical pointing device in the graphical user interface.
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A method and apparatus for scrolling functionality in a graphical user interface utilizing a software tether. Preferably, the invention is utilized in a data processing system which supports a graphical user interface which is utilized by the operator to create, modify, or review software objects. At least one particular work space is provided in the graphical user interface. A scroll bar activation function is provided which initiates scroll bar functionality after a predefined interaction of… Show more

A method and apparatus for scrolling functionality in a graphical user interface utilizing a software tether. Preferably, the invention is utilized in a data processing system which supports a graphical user interface which is utilized by the operator to create, modify, or review software objects. At least one particular work space is provided in the graphical user interface. A scroll bar activation function is provided which initiates scroll bar functionality after a predefined interaction of the graphical pointing device with said graphical user interface. The data processing system is utilized to monitor for interaction between the graphical pointing device and the graphical user interface, which satisfies the scroll bar activation function. After detection of satisfaction of the scroll bar activation function, the at least one scroll bar functionality is associated with the graphical pointing device. Then, a visually perceptible connection is generated which associates the at least one scroll bar functionality with the graphical pointing device in the graphical user interface.
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A method and system for graphic video image control of selected segments of video data from within a video presentation which includes a large number of video frames. The video frames are displayed in a stacked overlapping manner within a computer display system. Upon selection of a particular edge of the display of an uppermost frame, each frame is then slightly offset from an adjacent frame such that a small portion of each overlapped frame may be visually accessed. A user may then select… Show more

A method and system for graphic video image control of selected segments of video data from within a video presentation which includes a large number of video frames. The video frames are displayed in a stacked overlapping manner within a computer display system. Upon selection of a particular edge of the display of an uppermost frame, each frame is then slightly offset from an adjacent frame such that a small portion of each overlapped frame may be visually accessed. A user may then select some portion of the video presentation for display by observing the transition effects along the exposed edge of each frame and then graphically selecting a particular frame utilizing a graphical pointing device, such as a mouse pointer. The selected frame is then displayed and a particular portion of the video presentation, beginning at the selected frame, may then be presented, greatly enhancing the efficiency of video display control.
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A computer implemented method, computer system, and article of manufacture embodying computer readable program means direct a computer system to create in a window an insertion bar for inserting hierarchical level identifiers into any hierarchically arranged data. The method includes the first step of inserting a blank line at the location of an insert event, in response to detecting the insert event at the location in the window. The second event includes the step of counting a number of… Show more

A computer implemented method, computer system, and article of manufacture embodying computer readable program means direct a computer system to create in a window an insertion bar for inserting hierarchical level identifiers into any hierarchically arranged data. The method includes the first step of inserting a blank line at the location of an insert event, in response to detecting the insert event at the location in the window. The second event includes the step of counting a number of hierarchical levels above the blank line and placing a marker on the blank line, each marker corresponding to a horizontal position of each hierarchical level, thereby creating the insertion bar. The third step includes the step of in response to detecting a move event over one of the markers in the insertion bar, creating an additional hierarchical level identifier of the same hierarchical level and in succession to the hierarchical level corresponding to the selected marker. Show less

A method, system, and memory for reshaping a window using a drop-down scroll bar are provided. The method includes the step of dynamically reshaping the frame of a window around information within the window in accordance with a preference setting and in response to scrolling the information using a drop-down scroll bar. The system includes a display for displaying the window, a processor, and, in response to a command from user controls means for controlling the processor to reshape the frame… Show more

A method, system, and memory for reshaping a window using a drop-down scroll bar are provided. The method includes the step of dynamically reshaping the frame of a window around information within the window in accordance with a preference setting and in response to scrolling the information using a drop-down scroll bar. The system includes a display for displaying the window, a processor, and, in response to a command from user controls means for controlling the processor to reshape the frame of the window around information within the window as the information is being scrolled. The memory includes computer readable program code that is stored in the memory. The computer readable program code provides instructions for reshaping the frame of a window around information that is being scrolled in that window. Show less

A computer-implemented method for simultaneously displaying and manipulating the contents of a container using a folder bar widget by displaying a plurality of tabs within the folder bar widget, each tab representing a sub-container of the container thereafter displaying a menu identifying the fist contents (e.g., computer objects) of a first sub-container in response to a pointing device activating a first tab representing the first sub-container. Finally, concurrently displaying a second menu… Show more

A computer-implemented method for simultaneously displaying and manipulating the contents of a container using a folder bar widget by displaying a plurality of tabs within the folder bar widget, each tab representing a sub-container of the container thereafter displaying a menu identifying the fist contents (e.g., computer objects) of a first sub-container in response to a pointing device activating a first tab representing the first sub-container. Finally, concurrently displaying a second menu identifying second contents (e.g., computer objects) of a second sub-container in response to the pointing device activating a second tab representing the second sub-container. Therefore, the first contents and the second contents are concurrently displayed.
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A method and system for automatically presenting default-drop target icons displayed within a data processing system. Default-drop target icons are representative of data processing system events, and the data processing system includes containers within a graphical user interface border. An object within a container surrounded by a graphical user interface border is selected and in response to initiation of dragging the icon, default-drop target icons are identified which are representative of… Show more

A method and system for automatically presenting default-drop target icons displayed within a data processing system. Default-drop target icons are representative of data processing system events, and the data processing system includes containers within a graphical user interface border. An object within a container surrounded by a graphical user interface border is selected and in response to initiation of dragging the icon, default-drop target icons are identified which are representative of data processing system events appropriate for the selected object. Thereafter, if the selected object is dragged across the graphical user interface border; at least one default-drop target icon is automatically displayed at a location proximate a point where the selected object crosses the graphical user interface border, in response to the dragging, such that a data processing system event may be invoked by dropping the selected object upon the default-drop target icon. As a result, the distance a selected object is dragged to invoke a data processing system event is minimized. A data processing system event is thereafter invoked in response to the object being dropped upon the default-drop target icon.
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An apparatus and method transmit analyzed voice samples from a wireless transmitting device worn by a user to a remote voice activated data processing system having a speech recognition system stored thereon. The method includes the first step of storing voice characteristics of a user into a memory (e.g. a RAM chip) on a wireless transmitting device. The second step includes voice activating the transmitting device and speech recognition system. After the transmitting device and speech… Show more

An apparatus and method transmit analyzed voice samples from a wireless transmitting device worn by a user to a remote voice activated data processing system having a speech recognition system stored thereon. The method includes the first step of storing voice characteristics of a user into a memory (e.g. a RAM chip) on a wireless transmitting device. The second step includes voice activating the transmitting device and speech recognition system. After the transmitting device and speech recognition system have been activated, the third step includes transmitting the voice characteristics from the memory to the speech recognition system, thereby enabling the user to verbally communicate directly with the voice activated data processing system.
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A uniquely programmed computer system and computer-implemented method direct a computer system to efficiently transmit voice. The method includes the steps of transforming voice from a user into text at a first system, converting a voice sample of the user into a set of voice characteristics stored in a voice database in a second system, and transmitting the text to the second system, whereby the second system converts the text into audio by synthesizing the voice of the user using the voice… Show more

A uniquely programmed computer system and computer-implemented method direct a computer system to efficiently transmit voice. The method includes the steps of transforming voice from a user into text at a first system, converting a voice sample of the user into a set of voice characteristics stored in a voice database in a second system, and transmitting the text to the second system, whereby the second system converts the text into audio by synthesizing the voice of the user using the voice characteristics from the voice sample. The voice characteristics and text may be transmitted individually or jointly. However, if the system transmits voice characteristics individually, subsequent multiple text files are transmitted and converted at the second system using the stored voice characteristics located within the second system. Show less

A uniquely programmed computer system, computer-implemented method, and computer readable memory embodying computer-readable detail logic direct a computer system to create a temporary list of links. The present invention creates the list of links without having to first open/visit the corresponding site to each link in the list or having to manually enter the name and address of the sites. The method includes placing the computer system in an itinerary mode, wherein the links lose their… Show more

A uniquely programmed computer system, computer-implemented method, and computer readable memory embodying computer-readable detail logic direct a computer system to create a temporary list of links. The present invention creates the list of links without having to first open/visit the corresponding site to each link in the list or having to manually enter the name and address of the sites. The method includes placing the computer system in an itinerary mode, wherein the links lose their original function of opening/visiting the corresponding site when selected. The method includes displaying the list on a first portion of the display. The method includes selecting from a second portion of the display at least one link to be placed in the list. The method includes opening/visiting and displaying the site corresponding to the selected link on the second portion of the display in response to a selection of at least one link placed in the list.
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A method, apparatus, and article of manufacture for causing a computer to directly scroll the contents of window in any direction. The window could be a folder, document, or any container for retaining information. The contents of the window are too large to be simultaneously displayed on the display screen. The method includes the first step of moving a visible view indicator of a scrolling mechanism in a direction consistent with movement of a pointer means in response to the pointer means… Show more

A method, apparatus, and article of manufacture for causing a computer to directly scroll the contents of window in any direction. The window could be a folder, document, or any container for retaining information. The contents of the window are too large to be simultaneously displayed on the display screen. The method includes the first step of moving a visible view indicator of a scrolling mechanism in a direction consistent with movement of a pointer means in response to the pointer means being positioned and activated over the visible view indicator using user controls. The second step includes the step of scrolling the contents of the window on the display screen in a direction substantially opposite to the movement of the pointer means and the visible view indicator.
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A uniquely programmed computer system, computer-implemented method, and computer readable memory embodying computer-readable detailed logic (i.e., computer readable program code) direct a computer system to display an image map having graphical objects thereon and an original appearance. At least a first portion of the graphical objects are links to other documents. The method includes the step of changing the original appearance of the first portion of the graphical objects to indicate that… Show more

A uniquely programmed computer system, computer-implemented method, and computer readable memory embodying computer-readable detailed logic (i.e., computer readable program code) direct a computer system to display an image map having graphical objects thereon and an original appearance. At least a first portion of the graphical objects are links to other documents. The method includes the step of changing the original appearance of the first portion of the graphical objects to indicate that those graphical objects are links. This step is performed in response to a user control (e.g., a mouse cursor) being positioned on the image map. Show less

A method and system for allocating at least one resource among a plurality of processes. The method includes the computer-implemented steps of displaying a representation of a proportion of the resource that is allocated to a first process on a display and, in response to manipulating the representation, dynamically changing the proportion of the resource that is allocated to the first process.

A method, system, and memory for reshaping a window are provided. The method includes the step of reshaping the frame of a window around information displayed in the window in accordance with a preference setting and in response to a command from user controls. The system includes a display for displaying information stored in a window, user controls, and a processor for reshaping the frame of the window around the information in response to a command from the user controls. The memory includes… Show more

A method, system, and memory for reshaping a window are provided. The method includes the step of reshaping the frame of a window around information displayed in the window in accordance with a preference setting and in response to a command from user controls. The system includes a display for displaying information stored in a window, user controls, and a processor for reshaping the frame of the window around the information in response to a command from the user controls. The memory includes computer readable program code that is stored in the memory. The program code directs a computer system to reshape the frame of a window around information that is displayed within the window.
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PROBLEM TO BE SOLVED: To provide temporary visual display relating to whether or not a picture is an image map.
SOLUTION: Computer readable memory which operates an independently programmed computer system, a method performed by a computer and computer readable detail logic (namely, computer readable program code) issues a command to display the image map 200 on which graphical objects 202, 204 are provided and its original appearance to the computer system. At least the first part of the… Show more

PROBLEM TO BE SOLVED: To provide temporary visual display relating to whether or not a picture is an image map.
SOLUTION: Computer readable memory which operates an independently programmed computer system, a method performed by a computer and computer readable detail logic (namely, computer readable program code) issues a command to display the image map 200 on which graphical objects 202, 204 are provided and its original appearance to the computer system. At least the first part of the graphical object is a link to another document. A step to show the fact that the graphical objects 202, 204 are links is included in this method by changing the original appearance of the first part of the graphical object. The step is executed replying to the application of control (for example, to decide the position of a mouse by a user) to the image map. Show less

A computer-implemented method, a uniquely programmed computer system, and a memory embodying detailed logic for directing a computer system to independently rotate a polyhedron display container about several axis. The computer-implemented method includes the steps of displaying a panel container on a display and, in response to a first command from user controls to select a first front panel in the panel container, horizontally rotating the first front panel to a central column if the first… Show more

A computer-implemented method, a uniquely programmed computer system, and a memory embodying detailed logic for directing a computer system to independently rotate a polyhedron display container about several axis. The computer-implemented method includes the steps of displaying a panel container on a display and, in response to a first command from user controls to select a first front panel in the panel container, horizontally rotating the first front panel to a central column if the first front panel is not in the central column. The method also includes the step of in response to the first command to select a second front panel, vertically rotating the second front panel to the central row if the second front panel is not in the central row.
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PROBLEM TO BE SOLVED: To provide a desk top device which can offer the double function properties for some or all of graphic objects. SOLUTION: A computer system that is originally programmed, a method that is attained by a computer and a device that produces a computer readable program display the application image to show plural graphic objects. Then a command is given to the computer system to convert the application images into a multi-function image. Each of graphic objects has its… Show more

PROBLEM TO BE SOLVED: To provide a desk top device which can offer the double function properties for some or all of graphic objects. SOLUTION: A computer system that is originally programmed, a method that is attained by a computer and a device that produces a computer readable program display the application image to show plural graphic objects. Then a command is given to the computer system to convert the application images into a multi-function image. Each of graphic objects has its original function. This method includes a 1st step to activate a 1st part of the object having a security function, a 2nd step to give the image access right to a user in response to the defined selection of a 2nd part of the graphic object included in the 1st part, and the final step to return every icon of the 1st part to its original function respectively. Show less

PROBLEM TO BE SOLVED: To provide a method and system for assigning resources to plural processes. SOLUTION: This method includes a step for displaying a graphic expressing the assignment of resources assigned to a first process and dynamically changing the assignment according to the operation of the graphic. In addition, the method is provided with a step for displaying plural graphics in which each graphic expresses the assignment of the resources assigned to each process, dynamically… Show more

PROBLEM TO BE SOLVED: To provide a method and system for assigning resources to plural processes. SOLUTION: This method includes a step for displaying a graphic expressing the assignment of resources assigned to a first process and dynamically changing the assignment according to the operation of the graphic. In addition, the method is provided with a step for displaying plural graphics in which each graphic expresses the assignment of the resources assigned to each process, dynamically changing the first assignment of the resources to be assigned to the first process according to the operation of the graphic, calculating the second assignment of the resources which is no longer assigned to the first process and distributing it to a residual process according to a distribution rate. This system includes a display device for displaying a graphic expressing at least the first assignment of the resources assigned to the first process and a means for dynamically changing the first assignment according to the operation of the graphic. Show less

A method to improve entry, delivery, and user consumption of user support data records. This patent has been submitted to the United States Patent and Trademark Office but is not in its publicly searchable database. This typically takes about 18 months from the time it is submitted. Once it is available I will add the URL for this patent.

According to one general aspect, a method may include establishing a short-range wireless communication between a user device and a point-of-interest (POI) device, wherein the POI device is associated with a POI data structure that represents a physical POI. The method may include receiving a request to perform a POI action in regards to the physical POI. The method may include causing the POI action to be performed.

A unified service model method is used for Business Service Management of a computing infrastructure. In the model, service offerings are defined for a business service, and one or more service level targets are associated with each of these offerings. The business service is associated with one or more technical services that support the business service. These technical services are delivered by actual component in a computing infrastructure. In the model, service offerings are associated… Show more

A unified service model method is used for Business Service Management of a computing infrastructure. In the model, service offerings are defined for a business service, and one or more service level targets are associated with each of these offerings. The business service is associated with one or more technical services that support the business service. These technical services are delivered by actual component in a computing infrastructure. In the model, service offerings are associated with the technical services, and service level targets are associated with each of these offerings. A customer defined in the model subscribes to one of the service offerings of the business service. As business services are provided, the unified service model combines the service offerings tying the business and technical services to the associated service level targets, and administrators can manage the services and IT components using the unified service model.
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A method may include storing a plurality of floor maps, each floor map indicating a structural layout of a respective physical location, storing a plurality of point-of-interest (POI) data structures, each POI data structure including a physical location of an associated POI that is associated with the respective POI data structure, receiving a floor map request, the floor map request including a requested location, based upon the location included by the floor map request, selecting a floor… Show more

A method may include storing a plurality of floor maps, each floor map indicating a structural layout of a respective physical location, storing a plurality of point-of-interest (POI) data structures, each POI data structure including a physical location of an associated POI that is associated with the respective POI data structure, receiving a floor map request, the floor map request including a requested location, based upon the location included by the floor map request, selecting a floor map and a subset of the plurality of POI data structures, for each of the subset of the plurality of POI data structures, receiving metadata from the associated POI, the metadata indicating a status of the associated POI, and transmitting, to the client computing device and in response to the floor map request, the selected floor map and the selected POI data structures.
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According to one general aspect, a method may include storing, in a memory device, a plurality of floor maps, each floor map indicating the structural layout of a respective predefined physical location. The method may include storing, in a memory device, a plurality of point-of-interest (POI) data structures. Each POI data structure may include a physical location of an associated POI. The method may include receiving a floor map request from a client computing device, wherein the floor map… Show more

According to one general aspect, a method may include storing, in a memory device, a plurality of floor maps, each floor map indicating the structural layout of a respective predefined physical location. The method may include storing, in a memory device, a plurality of point-of-interest (POI) data structures. Each POI data structure may include a physical location of an associated POI. The method may include receiving a floor map request from a client computing device, wherein the floor map request includes a requested location. The method may include based upon the location included by the floor map request, selecting a selected floor map and a selected subset of the plurality of POI data structures. The method may include transmitting, to the client computing device, a response to the floor map request based upon the selected floor map and the selected POI data structures. Show less

A method, apparatus and memory embodying detailed logic direct a computer system to automatically shift a window substantially off a display screen using a pointer and user controls (e.g., mouse). The display screen has at least one edge, but typically is rectangular in shape having four edges. The first step of the method includes moving the window on the display screen in a direction consistent with the movement of the pointer. To do so, the user positions and activates the pointer over the… Show more

A method, apparatus and memory embodying detailed logic direct a computer system to automatically shift a window substantially off a display screen using a pointer and user controls (e.g., mouse). The display screen has at least one edge, but typically is rectangular in shape having four edges. The first step of the method includes moving the window on the display screen in a direction consistent with the movement of the pointer. To do so, the user positions and activates the pointer over the window using the user controls. The second step includes automatically scrolling the window substantially off the display screen such that only a portion of the window remains visible at the edge of the display screen. This step occurs when the user has activated and positioned the pointer over the window and then moved the activated pointer to one of the edges of the display screen for a predetermined amount of time (e.g., two seconds). Show less