“It’s truly rare to find folks outside the CX world who understand the intricate needs of a customer service organization. Vanessa and I partnered on several major projects during a period of time when Grove Collaborative was experiencing quick change and massive transitions to prepare to go public. Vanessa really took the time to slow down and explain to me and my CX team members how she and her team worked. This allowed me to lead my team in a highly effective manner and move at the needed pace. Vanessa very much became my mentor throughout this process and I learned an incredible amount. Often times it can feel like cross-departmental teams speak entirely different languages, but Vanessa takes the time to break that barrier down. This led to a fulfilling and hyper-productive working relationship for our teams. Vanessa quickly became one of my most trusted and respected colleagues. She is the type of person you can count on to always do the right thing, always put the customer first, and lead with the utmost integrity. I sincerely hope we get to work together again in the future.”
About
Technology should take the mundane and make it extraordinary.
An enthusiastic…
Experience
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Education
Licenses & Certifications
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Project Management
University of California, Berkeley
Volunteer Experience
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Volunteer
PGVIP
- Present 9 years
Environment
The Planet Granite Volunteers in Parks contribute to keep Yosemite and other parks clean and maintained for other visitors. We work across multiple park departments to cut and install wood fences, repel off cliffs to pick up garbage, along with myriad clean up tasks needed to keep Yosemite clean and accessible.
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Ring Leader
LWT: Advancing Women in Leadership
- 1 year 11 months
Lead small discussion groups of women participants in the annual program to help them get the most of what they heard in workshops and build a strong, small network of support to help them achieve their leadership potential.
Publications
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Living Above the Line
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See publicationThere’s this Post-It I’ve held onto, for over a decade, that I got from a gentleman named Marshall Thurber at a seminar back when he ran the Positive Deviant Network. He talked about “dealing above the line” which is about working and living with responsibility and accountability. This concept originates from Dr. Edwards Deming, who found that innovative change requires an entire workforce to operate from a place of responsibility.
This has been a critical, continual lesson for my…There’s this Post-It I’ve held onto, for over a decade, that I got from a gentleman named Marshall Thurber at a seminar back when he ran the Positive Deviant Network. He talked about “dealing above the line” which is about working and living with responsibility and accountability. This concept originates from Dr. Edwards Deming, who found that innovative change requires an entire workforce to operate from a place of responsibility.
This has been a critical, continual lesson for my personal and professional growth... -
Tips for Remote Collaboration & Functional Work Relationships
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See publicationI’ve always worked with non-collocated teams across time zones. While COVID-19 has forced more folks into that working model, taking a whole company (particularly a technology company) to a remote environment is not insurmountable. Some of us return to offices, some stay at home, and others will be somewhere in the middle. Needless to say, remote work is here to stay and whether you have one person remote or thousands, there are some tips and tricks I’ve picked up along the way that might help…
I’ve always worked with non-collocated teams across time zones. While COVID-19 has forced more folks into that working model, taking a whole company (particularly a technology company) to a remote environment is not insurmountable. Some of us return to offices, some stay at home, and others will be somewhere in the middle. Needless to say, remote work is here to stay and whether you have one person remote or thousands, there are some tips and tricks I’ve picked up along the way that might help you and your remote teams collaborate and work better together.
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