“I had the esteemed pleasure of connecting with Mr. Franklin while he was in his Operations Associate role in Michigan. He did a phenomenal job supporting the Loomis Math & Science Technology Institute for our literacy initiative. He has a true passion for McDonald’s and serving others. I’ve had the privilege to witness Wen’Zell’s growth over the years and it has been a true sight to see. He doesn’t just set high standards for himself, but he helps elevate everyone around him. If you’re looking for someone who has grit and persistence, Wen’Zell is your guy. ”
About
Mr. Wen’Zell Franklin started his customer service journey at the age of 15 when he was…
Contributions
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What do you do if your work-life balance as a franchisee is out of sync?
Focus on talent development and strategic alignment. That’s where it all begins. Set a vision so clear that every member on your team understands. Then empower, develop, and motivate your team to deliver on that vision. Set clear expectations and follow up consistently. Review targets vs. actuals on an ongoing basis. You’ll look up… 6 months have went by and you’ll have a more developed team who can operate without you. 😁
Activity
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Can’t believe it has been almost 11 months in this incredible project/role with the opening of store #5 in the San Antonio market. The fans have…
Can’t believe it has been almost 11 months in this incredible project/role with the opening of store #5 in the San Antonio market. The fans have…
Liked by Mr. Wen'Zell Franklin
Experience
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Education
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Eastern Michigan University
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Activities and Societies: Phi Beta Sigma Fraternity, Inc. Zeta Epsilon Chapter Kings of Color- Formally known as: Black Leaders Aspiring for Critical Knowledge Close Up Theater Troupe Black Student Union Student Leader Group
Licenses & Certifications
Volunteer Experience
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Client Liaison
Dr. Martin Luther King Jr. Task Force of Southfield, MI
- 2 months
Civil Rights and Social Action
Supported the MLK Task Force of Southfield, MI as a representative of McDonald's USA, LLC.- Chicago Field Office.
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Master of Ceremonies
Eastern Michigan University
- 1 month
Civil Rights and Social Action
Served as a Co Master of Ceremonies for the 2016 annual Presidential MLK Luncheon.
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Master of Ceremonies
Black Leaders Aspiring for Critical Knowledge
- 1 month
Civil Rights and Social Action
Served as the lead Master of Ceremonies for the Redefining our Identity event supporting the annual BLACK week at Eastern Michigan University.
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Master of Ceremonies
Eastern Michigan University Student Center
- 1 year 1 month
Arts and Culture
Served as a lead Master of Ceremonies for the Annual Greek Life Awards at Eastern Michigan University in 2016 and 2017.
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Business Consultant
Per Scholas
- 8 months
Education
August 2022- I had the opportunity to present a Career Development workshop to a group of 20 IT students of the school.
January 2023- Served as a lead interviewer for 20 students final individual development project of the semester.
Courses
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Accounting 241-242
ACC214
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Advance Public Speaking
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Business Communication
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Business Writing
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Department Manager Capstone
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Generational Training
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Hospitality Leadership
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Human Resource Management
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Intercultural Communication
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Interracial Communication
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Interviewing as Communication
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Leadership Theory
MGMT 450
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Leading Department Results
LDR
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Macroeconomics
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Microeconomics
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Nonverbal Communication
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Operations Proficiency Consulting
CAMPUS
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Organizational Behavior
MGMT 386
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Organizational Communication
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Persuasion
CTAC 350
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World Business
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Projects
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Food Cost Workshop (Maximizing Profitability) AACM
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•Created Food Cost Workshop catered to our Detroit, MI Owner/Operators
•Creating a Food Cost Culture
•Food Cost on the Floor
•Inventory ManagementOther creators -
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MOBA Bagel Re-Launch Plan 2022
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Successfully supported the development of MOBA’s re-launch plan for bagels.
-The Co-Op saw a 20% increase in breakfast transactions across the business unit.
-Was responsible to create, lead, and scale the coffee rotation for all seed store trainings alongside with 9 other co-workers. -
Mid-Manager Network/Council 2022
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Was responsible to lead a team of Operator-Leads, Mid-Managers, OA’s, and SME’s on collaborating for the MOBA Mid-Manager Network.
-Coordinated Bi-Monthly webcast
-Created videos, slides, and reviewed scripts for presenters
-Collaborated with Learning/Development, Deployment, Technology, and People Departments -
PACE Performance Excellence Session Follow-Up Rotation
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P.O.P (People, Operations, Profitability) Calls & Pillar Teams
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•Established Pillar Teams amongst organization of ten locations.
•Led profitably pillar team with 4 General Managers
•Organized calls and curriculum for Department Managers -
MOBA SME Catalog
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See projectChicago Field Office
MOBA Business Unit
SME Catalog- Cafeteria of Support
Honors & Awards
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NAACP Young Professional Award
Saginaw NAACP Branch
50th Freedom Fund Award Recipient
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Greek Man of The Year (2015. 2016. 2017.)
Eastern Michigan University
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Most Increased Membership
Phi Beta Sigma Fraternity, Inc.- Great Lakes Region
Zeta Epsilon Chapter- Awarded Most Increased Membership in the Region from 2014-2016
-Increased Membership by 200% -
QSC&V Team Award
McDonald's Hamburger University
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EMBC McOpCo Cleanliness Spring-Up Award
McDonald's- McOpCo- East Michigan Business Center
Achieved #1/30 locations for Guest Services Spring-Up Cleanliness
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AFLV National Division II Operations Excellence
AFLV National Council
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Most Improved Chapter Operations
Eastern Michigan University Greek Life
This Award was given to the Zeta Epsilon Chapter of Phi Beta Sigma Fraternity, Inc. at Eastern Michigan University under my leadership as the Chapter President.
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Neophyte of The Year
Eastern Michigan University Greek Life
Organizations
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NAACP (Mesquite, Tx)
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- PresentMember of the Mesquite, Tx Chapter. ⚙️
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Phi Beta Sigma Fraternity, Inc.
Great Lakes Associate Regional Director
- PresentJoined as an Undergraduate Member of the Zeta Epsilon Chapter at Eastern Michigan University in 2014. Currently associated with Nu Alpha Sigma Alumni Chapter. Joined 2017.
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McDonald’s African-American Council EBN: (MA2C)
Chicago Field Office: Co-Lead
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Kings of Color, Inc.
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- PresentBlack Leaders Aspiring for Critical Knowledge.
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Student Leader Group
General Board Member (NPHC Rep.)
-Served on the board as a representative of the Eastern Michigan University National Pan-Hellenic Council President. This group acted as liaisons to the Provost of the university.
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National Society of Leadership & Success
Charter Member/Outreach Chair
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Close Up Theater Troupe
Member
-Served as Member, Actor, and Writer for the Close Up Theater Troupe that supported Eastern Michigan University.
Recommendations received
8 people have recommended Mr. Wen'Zell
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