“William is passionate about solving problems and technology, he always has an option to do it in the best way. He always try to build a Team!”
About
Certified ServiceNow Professional with 10+ years' experience in designing, maintaining…
Experience
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CDW ServiceNow Solutions
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Education
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Universidad Tecnológica de Panamá
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Activities and Societies: Chess Club
Computer Science & Technology major including programming, database, management and project emphasis. The UTP also has strong engineering bases for math, calculus, physics and logic. Assisted as volunteer in University symposiums and was active in the chess community.
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Minor degree in Higher Education Teaching
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Activities and Societies: National Physics Olympics '94, School Newspaper
Bachelor's Degree in Science. Represented the school in the National Physics Olympics winning 2nd place overall.
Licenses & Certifications
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ServiceNow Certified Application Developer
ServiceNow – The Enterprise Cloud Company
IssuedCredential ID 058 -
Diplomado en Direccion de Proyectos
UVirtual.org
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ITIL v3 Foundation
APM Group
IssuedCredential ID 02293748-01-G8RR -
ITIL v2 Foundation
EXIN
IssuedCredential ID 37696_1374839
Volunteer Experience
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Volunteer
Shriners Hospitals for Children
Children
Help during outreach clinics for new and follow up patients.
Assist in different fundraising activities. -
Fundraiser
Aldeas Infantiles SOS Panamá
Children
Helped coordinate events to gather donations and funds for the local SOS Villages chapter
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IT & Media Committee Chairman
District Grand Lodge at the Panama Canal
- 4 years
Social Services
Actively manage and update social media for the organization.
Create and consult on graphic media such as posters and other designs.
Assist in coordination and preparation of different events.
Manage website and email solution for the organization. -
English Second Language Tutor
Frisco Public Library
- Present 5 years 2 months
Education
Assist in guiding the different levels of ESL Conversation practice
Publications
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Achieving Agentless Discovery & Asset Management in a Global, Multi-Site Environment
ServiceNow
See publicationMonitoring worldwide assets can be a challenge. Finding a solution to address this can be even more challenging since every country employs different procurement strategies. With over 64,000 employees worldwide, Brink's serves customers in more than 100 countries. This session will cover the different approaches of global asset management (HW & SW) as well as discuss how ServiceNow and BDNA's solutions were selected as Brink's corporate standard.
Projects
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Asset Management (Hardware & Software)
Implement Asset Management in a Global, multi-site environment.
Tool selection, hardware implementations, database consideration, proof of concept, pilot, phased roll-out, scheduling, automation and reporting to demonstrate results.
Implementation using ServiceNow and BDNA Discovery and Normalize was selected for presentation at Knowledge16 ServiceNow conference held in May 2016.Other creators -
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Brink's Brazil Service Desk Implementation
Discovery, development, training and continued support for the Implementation of Service-Now in the IT Organization of Brink's Brazil.
Modules implemented: Incident Management, Inventory, Knowledge Base, Self-Service and Service Level Management.Other creators -
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ITSM Tool Migration for Brink's USA & Canada
Discovery, preparation, customization and training for the migration of the Service Desk tool from Remedy to Service-Now.com
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Implementation of ServiceNow Project and Portfolio Suite with Financials and Time Sheets
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Implementation of the Project and Porfolio Suite with Financials in ServiceNow for Brinks Global IT PM group. Including migration of some data from Clarity PPM, including usage of Time Sheets for Project Actuals.
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ServiceNow implementation for Brink's Netherlands
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Migration of ServiceNow instance to incorporate Brink's Netherlands functionality into a domain separated structure within the Brink's Global IT instance.
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Implementation of ServiceNow for Brink's EMEA
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Implementation of ServiceNow for Brink's EMEA Regional group
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ServiceNow Implementation for Brink's Financial SSC
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Implementation of ServiceNow for the Financial Shared Service Center
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Deliver Hermes ServiceNow Implementation
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Implemented ServiceNow for the Hermes IT Organization to efficiently track and manage IT Service Desk and Operations. Delivered Project Management module and Service Catalog as well.
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Implementation of ServiceNow for Brink's Chile
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Deliver ServiceNow setup for Brink's Chile's Service Desk and Operations teams
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Languages
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English
Native or bilingual proficiency
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Spanish
Native or bilingual proficiency
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Portuguese
Limited working proficiency
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French
Elementary proficiency
Organizations
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Terrenos del Cristo, S.A.
President of Board of Directors
- PresentIn charge of executing and reviewing all decisions made by the members of the association in regards to the management and use of a 30 hectare lot in Aguadulce, Cocle, Republic of Panama.
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P.H. Brisas de Espana
Board of Directors
-In charge of overseeing the condominium of 144 residential units coordinating bills, maintenance, vendors, collections, finance and legal issues.
Recommendations received
7 people have recommended William
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