Account Development Representative

Overview

Quinn Company is a Caterpillar dealership founded in 1919. The company sells, services, and rents a full line of new and used construction, agricultural, and material handling equipment, diesel and natural gas engines.

As a Caterpillar Dealership, Quinn Company enjoys a unique ability to be a nimble company with entrepreneurial spirit and leverage the global reach and support of a Fortune 50 company… local and global at the same time.

Quinn Company ranks among the top performing Caterpillar Dealers in the world. This competitive, performance based drive is the foundation of the company’s culture.

Quinn Company is hiring a Account Devlopment Representative in City of Industry, California. The Account Development Representative will be responsible for communicating with customers, determining their needs, promoting our products and services and ensuring the transition of this lead to sales team and follow up that action is taken.

This position is within the Marketing Department and will cover three major areas of responsibility: handling incoming customer calls, handling incoming customer emails and forms submissions, and proactively cold calling to low potential customers from existing customer data base to generate leads and sales.

Wages

Starting wage for the Account Development will depend on experience and education. $23.50 - $28.47

Responsibilities

Essential duties and responsibilities for the Account Development Representative include the following. Other duties may be assigned.

• Manage high volume of inbound calls and client forms to validate and pre-qualifying clients, including but not limited to understanding their needs, determining next steps in sales process, and handling lead accordingly.
• Identify and qualify leads for dealer solutions from opportunities generated by contacting prospects and customers.
• Responsible for tracking and ensuring leads are registered within internal CRM and Call Tracking Platform.
• Transfer leads to the appropriate salesperson with a sense of urgency. Follow-up and drive lead response with all sales team members.
• Work with internal Sales Team and open sources to gather prospect and customers contact information, ensuring accurate information is submitted and recorded in CRM.
• Respond and call back to any incoming requests and emails in a timely manner
• Contact existing customers to generate additional business.
  
  
  

Qualifications

• Bachelor degree
• 2+ years of relevant sales experience in B2B business or Call Center generating leads
• Experience working with Call Tracking platforms and CRM is preferred
• Exceptional verbal and written communication skills, both in English and Spanish
• Excellent customer service skills, listening and sales skills
• High level of emotional intelligence and positive attitude, being able to handle difficult customers and be ready to receive low number of positive responses without losing optimism and drive for results
• Desire to learn, grow, and develop new skills and experience
• Experience in a Call Center / Called-calling role is preferred
  
  
  

Quinn is an Equal Opportunity Employer M/F/V/DV

Quinn Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status. Quinn Group, Inc. has established an Affirmative Action Plan to promote the employment and advancement of members of those covered groups identified by statute and regulations, including minorities, women, qualified disabled individuals and all Veterans and disabled Veterans