Account Manager

Commcise is bringing transparency and precision to institutional investment research offering independent, cloud-based, fully-integrated commission management and research valuation solutions to the buy-side, sell-side and research providers through its COMMCISEBUY, COMMCISESELL and COMMCISECS product suite. Commcise's clients include some of the largest institutional asset managers, hedge funds, brokers and research providers in the world.

Commcise is collaborative FinTech company with offices in London, New York, Bangalore and Delhi. Commcise is a company of Euronext, the leading pan-European exchange in the Eurozone. The company is accelerating its growth strategy and is seeking qualified candidates to help lead the way.

Key Accountabilities

• Direct accountability for retention of assigned clients.
• Drive usage and grow footprint within assigned clients.
• Identify opportunities for potential revenue growth.
• Work as an advocate for the client and ensure a high level of client satisfaction.
• Proactively anticipate the client's needs and identify potential issues. Create recommendation and facilitate action for resolution.
• Conduct ongoing meetings and calls to communicate frequently with clients on updates, information, concerns and suggestions.
• Manage client feedback and escalate to the Product Management team to identify feature and function needs and new product ideas.
• Handle client escalations from Support, Onboarding and Sales.

Knowledge, Skills and Experience Required

• Bachelor and/or Master Degree in a Relevant Field of Study (i.e. Finance, Computer Science, Business)
• 3+ years of solution sales experience/relationship management within Financial Services. Software sales/relationship experience is strongly preferred.
• Proven ability to manage the relationship management engagement from business champion to the Senior Management level.
• You have managed multiple client relationships before and have a good grasp of what is necessary to service and triage their needs.
  

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.