Account Manager

Job Description

Job description

Account Manager

Job Description

Title: Account Manager

Department: Customer Service

Job Summary

The Account Manager is a critical project management and interface role between, multiple departments

within our organization, and our customers to ensure our current and potential future customer’s needs

are exceeded.

The Account Manager is a post-order customer liaison that will provide product and service information, as

well as, resolve any emerging problems that our customers might face with accuracy and efficiency. They

will provide support to our customers and various departments within the organization to execute accurate

order management including addressing customer complaints per established departmental procedures;

assisting in invoice quality; assist with the deployment of all customer information requirements including

reports, order status, etc. In essence, the Account Manager will be the single point of contact for all

customer orders.

The Account Manager will provide guidance as needed to the account coordinators to ensure proper

resources are assigned to orders while balancing both internal efficiency targets as well as specific customer

requirements. Resources include field engineers, subcontractors, direct ship vendors and OEM’s. The

Account Manager will also be responsible to follow-up with any afterhours emergencies that occurred

during non-business hours to ensure completion, invoicing as well as any possible root cause analysis

required.

Summary Of Essential Job Functions

The primary duties and responsibilities of the Account Manager will include, but not be limited to:

• Manage customer communications (calls and e-mails) on orders while maintaining active
  
  

communication with the sales team, internal departments, account coordinators, to assure

completion of orders

• Accomplish accurate data entry by analyzing and obtaining information received from customer
  
  

orders, must ensure data, including financials, are properly set up in the required company systems

• Verify and review orders received to ensure validity while meeting the company’s defined Terms
  
  

and Conditions

• Provide timely and accurate information to incoming customer orders and product knowledge
  
  

requests

• Ensure proper and efficient resource coordination for all customer orders
• Follow up on orders to ensure processing by specified dates. Confers with various departments in
  
  

the organization when necessary to ensure the highest level of service

• Review key material procurement & logistics requirements for alternatives as needed to meet
  
  

customer requirements

• Other responsibilities as dictated by requirement and corporate dynamic
  
  

Requirements

• Bachelor or Associate degree preferred or equivalent work experience with 3-5 years in a Customer
  
  

Service/Project Management role

• Must be able to work in high stress, high demand environment
• Must possess excellent oral and written communication skills
• Ability to organize and manage multiple priorities
• Good time and project management skills
• Strategic and Tactical thinker and multi-tasker
• Strengths in problem solving follow up and details
• Problem analysis and problem resolution at a functional level
• Strong customer orientation
• Proficient computer skills (Word, Excel, PowerPoint)
• Working experience with NetSuite System or similar is a plus
• Ability to work well with others
• Self-motivated
• Attention to detail
  
  

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

THE HIGHLIGHTS

• Ongoing education via our web portal, Unified Power University, and at our World-Class Training Center
• Competitive benefits that start on your first day of employment: Medical, Dental, Vision, 401(k) with Company Match, Company Paid Life Insurance, Company Paid Short- & Long-Term Disability
• Vacation & Personal/Sick Paid Time Off
• Opportunity for career advancement within our growing organization
  
  

OUR CORPORATE VALUES

• SAFETY FIRST - ‘Safety Doesn’t Happen by Accident!’
• PERSONAL INTEGRITY & ACCOUNTABILITY – ‘In All We Do!’
• KNOCK-THEIR-SOCKS-OFF – ‘Customer Satisfaction Always!’
• BEST-IN-CLASS – ‘Employee Career Satisfaction!’
• SUSTAINED, PROFITABLE GROWTH FOCUS!
  
  

Unified Power is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

Job Type: Full-time

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
  
  

Experience level:

• 4 years
  
  

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability
  
  

Ability to commute/relocate:

• Baltimore, MD: Reliably commute or planning to relocate before starting work (Required)
  
  

Application Question(s):

• Do you have experience with NetSuite Systems or similar
  
  

Experience:

• Customer service: 3 years (Required)
  
  

Work Location: One location

Company Description

Unified Power Company is a premier national service provider, providing services to Uninterrupted Power Supply Units, Generators, DC Plants, PDU’s and other critical power equipment to more than 7,000 customers across the country.

Our clients trust our well-trained field service & support staff to deliver world-class service while maintaining critical power infrastructure. Our professional staff is expertly trained in providing our clients with critical power solutions in many industries including datacenters, telecommunications, cable television, broadband internet, healthcare, government, and education institutions.

Unified Power Company is a premier national service provider, providing services to Uninterrupted Power Supply Units, Generators, DC Plants, PDU’s and other critical power equipment to more than 7,000 customers across the country. Our clients trust our well-trained field service & support staff to deliver world-class service while maintaining critical power infrastructure. Our professional staff is expertly trained in providing our clients with critical power solutions in many industries including datacenters, telecommunications, cable television, broadband internet, healthcare, government, and education institutions.