Accounts Receivable Manager

Chesapeake Search Partners is seeking an Accounts Receivable Manager in Annapolis Junction, MD. The AR Manager is responsible for the overall management of the AR team, including creating and improving operational goals, developing, and streamlining the collections processes, as well as supervising, training, and developing staff. The Accounts Receivable Manager is expected to provide exceptional customer service, both internally and externally, while maintaining strict adherence to business policies and controls.

Responsibilities:

• Administer and enforce collections policies and procedures.
• Evaluate the effectiveness of existing processes and controls, and design and implement new processes and procedures to enable greater efficiency and productivity.
• Manage and develop team members in all aspects of Accounts Receivable and collections.
• Build an effective team, provide coaching, feedback, and developmental opportunities, challenge employees, foster accountability and develop organizational capacity.
• Develop strategies and goals to reduce exposure to write-offs.
• Consistently monitor the status of aged and delinquent accounts, review and discuss resolutions with Accounts Receivable team.
• Well versed with unapplied payment applications and bring accounts to a current state.
• Maintain and improve customer relationships to facilitate customer satisfaction, timely payments, and future sales.
• Personally handle major accounts requiring individual attention, marginal accounts, problem accounts, special credit arrangements, and deviations from standards.
• Follow up on disputes in a timely manner and work with Sales and customers to understand escalated issues and provide creative solutions, focusing on both financial stewardship and customer satisfaction.
• Provide information and reports to Leadership relating to Accounts Receivable, as needed, to help Business Leaders make decisions and develop processes.

Qualifications:

• Bachelor’s degree in Accounting, Finance, or related field.
• Minimum of 10 years' experience in credit, collections, and management in a high-volume environment, with at least 5 years in a supervisory role.
• Proficiency in financial analysis, with strong quantitative skills.
• Excellent written and verbal communication skills.
• Familiarity with accounting systems and ability to quickly learn new software.
• Proficient in Microsoft Office, particularly Excel (including v-lookups and pivot tables).
• Attention to detail, sound judgement, critical thinking, problem-solving, and decision-making abilities.
• Demonstrated accountability and ability to manage workload effectively in a fast-paced environment.
• Strong interpersonal skills and conflict resolution abilities, with experience collaborating across departments and management levels.
• Experience in policy development, staff supervision, and ensuring accurate accounting practices for collection accounts.
• Willingness to perform additional duties as assigned by management.