Please note that this is a contract role providing services to Microsoft through external staffing partners of Allegis Global Solutions. If you are selected for this role, you will be employed by AGS and will not be an employee of Microsoft.
Summary
This role will play a crucial role in processing paper filings, troubleshooting printing issues, tracking case statuses, and ensuring data integrity within our case management software tool. The ideal candidate will perform a variety of administrative functions to support US Immigration Team's high-volume operations.
Job Responsibilities
Timely process high-volume paper filings for US Immigration Team.
Troubleshoot high-volume printing issues.
Triage and escalate urgent immigration cases.
Track and update case status within the case management software tool.
Run and analyze case status reports.
Conduct data audits to ensure data integrity.
Provide support on various projects and tasks as assigned.
Requirements
BA required in any field.
1+ years of experience in administrative roles supporting high-volume operations.
Experience building out/documenting processes using OneNote.
Experience working with cross-functional teams in a fast-paced environment.
Deep attention to detail, organizational skills, critical thinking, and time management abilities.
Strong written and verbal communication skills.
Sense of urgency with the ability to prioritize tasks effectively.
Proficiency in Microsoft Office tools including Outlook, Excel, Word, Teams, and OneNote.
Ability to navigate complex situations with clarity.
Capability to lift up to 20 lbs if needed.
Additional Details
Location: Redmond, WA
Duration: 11 Months
Pay Range: $23 - 26 per hour
AGS is an Equal Opportunity/Affirmative Action Employer (M/F/Disability/Veterans). We will consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law.
Seniority level
Entry level
Employment type
Contract
Job function
Administrative
Industries
Software Development
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