This position is accountable to perform clerical duties, act as a unit receptionist, coordinate unite/patient activities with other departments via proper use of the computer and telephone, maintains an orderly and efficient station relating to Patient Admitting Department and/or ER Department.
Performs and coordinates a variety of functions relating to registration, admitting, and discharging. Duties to include, but not limited to, greeting all patients and visitors according to CVH customer service standards, collecting pertinent demographic and billing information in accordance with all state and federal regulations.
Position Requirements
Minimum Education:
High School Diploma or equivalent.
Minimum Work Experience Required
Basic computer skills.
Professional customer service skills.
Good organizational and multi-tasking skills.
Minimum Work Experience Preferred
Medical terminology and/or medical experience.
Basic arithmetic skills.
Basic office equipment knowledge.
Previous unit clerk experience.
Ability to read and communicate in English, bilingual abilities.
Position Essential Functions
Billing Information
Gathers all pertinent demographic and billing information in a timely manner according to all state and federal regulations.
Possess the knowledge of current policies and procedures.
Ability to communicate all pertinent questions and answers related to the registration process.
Documentation
Maintains up-to-date and accurate documentation to ensure the integration of information for use by the healthcare team to ensure quality care.
Facilitates the proper documentation of the patient care system from pre-admission through discharge.
Scans all documents in a timely manner, as per medical records protocols.
Assists, as needed, with order entry for Emergency Room patients.
Computer Skills
Maintains computer skills needed for registering, verifying and authorizing patient accounts.
Understands all registration processes and maintains current skills.
Maintains accurate computer records, and accounting cash handling procedures.
Reviews the department's record keeping system and recommends changes and/or updates as needed.
Cash Reconciliation
Maintains accurate receipt book and cash drawer, according to Cash Reconciliation policies; accepts.
Demonstrates good arithmetic skills.
Understands and follows accounting procedures.
Request co-pays and payments when applicable.
Communication
Answers and directs phone calls in a professional manner in regard to transferring of calls, taking messages, or follow up and returning calls.
Demonstrates professional phone etiquette.
Uses good organizational and multi-tasking skills.
Demonstrates professional phone etiquette.
Uses good organizational and multi-tasking skills.
Daily communication with personnel from all departments for the purpose of scheduling diagnostic tests and treatments, ordering diets, and requisitioning medical supplies as needed.
Must be familiar with standard operating procedures in ancillary departments to schedule diagnostic tests and treatments without conflict.
Daily communication with physicians, nurses, visitors, and patients.
Daily external communication with outside resources such as pharmacies, outpatient, clinics, physician offices, home health organizations to arrange follow-up care, medication delivery, and tests.
BENEFITS: If you are scheduled to work part-time at least 20 hours per week and full-time at least 32 hours per week, you are eligible for benefits on the first day of the month following 30 days of employment.
NO STATE INCOME TAX
Hometown Health Medical, EyeMed Vision and Guardian Dental.
Vanguard 401(k) with match and Flexible Spending Account.
Employer paid Care Flight Membership for full time employees, for your household (A Division of REMSA).
Employer Paid Basic Life and AD&D insurance.
Unum Supplemental Insurance (Critical Illness, Accident, Short Term & Long Term Disability).
Earned Time Off, Sick Leave and Paid Holidays.
Nevada 529 College Fund.
Unum Employee Assistance Program.
Employer paid Credit monitoring and Identity Theft Program through CyberScout.