Associate, Family Care

Thanks for your interest in Success Academy! Running the largest, fastest-growing, and highest-performing network of public charter schools in New York City takes a village - families, children, teachers, staff and faculty, advocates and supporters alike. We would love to welcome you to our community! We work tirelessly every day to ensure each child in NYC has access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through the doors of one of our 53 schools in NYC a fair shot at reaching his or her potential.

Job Description

Thanks for your interest in Success Academy! Running the largest, fastest-growing, and highest-performing network of public charter schools in New York City takes a village - families, children, teachers, staff and faculty, advocates and supporters alike. We would love to welcome you to our community! We work tirelessly every day to ensure each child in NYC has access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through the doors of one of our 53 schools in NYC a fair shot at reaching his or her potential.

As an important member of the Family Care Team, the Associate role will provide excellent customer service to our parents and families, acting as a primary source of information and support. This motivated individual will be an excellent communicator who is empathetic to the needs of diverse communities and adept in the use of help desk software.

Key responsibilities include:

• Respond to family queries within targeted timeframes via phone, email or chat
• Identify parent and family needs by providing accurate, appropriately informed guidance and assistance
• Collect and analyze information about recurring or prevalent issues that impact the experience of Success Academy parents and report to stakeholders
• Maintain databases with information about pending and resolved issues
• Develop and prepare data reports that measure and provide insights on effectiveness of initiatives
• Administer family learning webinars and in-person info sessions for both prospective and current families
• Follow up with teams to ensure families’ issues are resolved within the targeted time-to-resolution
• Align on Success Academy’s vision and values and provide excellent customer service
  
  

A successful candidate will have the following qualifications, skills, experience and characteristics:

• At minimum an Associate’s degree. Bachelor’s degree preferred.
• Adept computer skills and able to quickly learn how to use software; functioning knowledge of customer service and/or CRM software a plus
• Experience working with families, preferably in an educational or social services setting
• Ability to communicate effectively and professionally, both verbally and in writing
• Handles all communication with respect, compassion and professionalism
• Ability to work independently with minimal supervision
• Able to manage multiple tasks simultaneously with prioritization and attention to detail
• Show flexibility, able to quickly adapt to new circumstances as they arise
• Fluency in Spanish desired
• Flexible working hours including the possibility of staggered schedules
  
  

Compensation Range

Annual Salary: $58,500.00 - $65,000.00

Exact Compensation May Vary Based On Skills And Experience.

Already an employee of Success Academies? Please go to your Okta Dashboard> Workday> Applications> Career to apply via our Internal Careers page.

We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world. Success Academy offers a full benefits program and opportunities for professional growth.Learn more about our philosophy, benefits, and team at https://jobs.successacademies.org/working-here/.

Success Academy Charter Schools does not offer employment-based immigration sponsorship.

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