V2Soft ( www.v2soft.com ) is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China, and Germany. At V2Soft, our mission is to provide high-performance technology solutions to solve real business problems. We become our customer's true partners, enabling both parties to enjoy success. We are committed to promoting diversity in the workplace and believe it has a positive effect on our company and the customers we serve.
hybrid role
Target Start Date: 07/08/24
End Date: 08/16/24
Job Title: Business Analyst
Experience Level: 5-10 years
Required
5 years of IT Experience
3 - 5 years of IVR Experience
Requirements gathering and analysis
Ability to easily learn business process
Ability to write and execute test cases, as well as find test data for scenarios
Ability to bridge gap between IT and BU
IVR projects with significant customizations
Webservice analysis and testing
Data mapping between applications
Analyze data by developing basic SQL/SOQL queries Desired
Project work with Contact Center
Preferred
Project work using Cyara automated IVR testing tool
Experience with ICE Mortgage Servicing Procession (MSP) application
Experience with Client DNA
Experience with IVR reporting, such as eGain or CUIC
Experience with Cisco Contact Center and CTI Data Bonus
Industry knowledge in Banking
Industry knowledge in Loan Servicing
Responsibilities
The Business Analyst will work with our IVR Team for Customer Engagement Team and Performing Servicing Team, as well as other Lines of Business across the Bank.
Elicits requirements using interviews, data analysis, workshops, use cases, scenarios, business process analysis and task and workflow analysis.
In depth analysis for purposes of mapping to Data Warehouse and source system Web Services.
Validate development matches the business expectations
Understand the upstream and downstream effects of the application functionality both from the business process perspective and technology.
Facilitate UAT with the Business Units.
Coordinate communication between different development disciplines, IVR, Contact Center, Java, Enterprise Data Warehouse and IT Operations.
Collaborate with other IT Teams and Business Units with an interest in the application updates made by the Workstream.
V2Soft is an Equal Opportunity Employer ( EOE).
https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.
Seniority level
Entry level
Employment type
Contract
Job function
Research, Analyst, and Information Technology
Industries
IT Services and IT Consulting
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