Business Operations Analyst

Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction.

Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies.

Our seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.

The Role:

The Biz Ops Analyst is a critical support role, working closely with the CEO to drive strategic initiatives, manage projects, and ensure seamless communication and coordination across the organization. This position requires a highly organized, adaptable, and detail-oriented professional who can thrive in a fast-paced environment.

This role is based out of our Palo Alto, CA office, and an Onsite interview is required as part of the process.

Responsibilities:

• Serve as the CEO's right hand, providing support in managing daily operations and strategic initiatives.
• Assist the CEO in preparing for meetings, presentations, and events, including conducting research, creating briefing materials, and managing logistics.
• Assist in managing the CEO's calendar, prioritizing appointments and ensuring effective time management.
• Act as a liaison between the CEO and internal departments, external partners, and stakeholders, facilitating clear communication and collaboration.
• Coordinate and manage high-priority projects, ensuring timely completion and effective cross-functional teamwork.
• Monitor industry trends, competitor activities, and internal metrics to identify opportunities and potential challenges, providing insights to the CEO.
• Assist in drafting and reviewing correspondence, reports, and other written materials on behalf of the CEO.
• Handle confidential information with the utmost discretion and maintain a high level of professionalism.
• Provide general administrative support to the CEO as needed.
  
  
  

Qualifications:

• 2-5 years of experience in a fast-paced, high-performance work environment, preferably in a support/operations role.
• Consulting experience from Top consulting firms (preferably McKinsey, Deloitte Consulting, BCG etc.) required.
• Exceptional organizational skills and ability to manage multiple tasks and priorities simultaneously.
• Strong project management skills with a proven track record of delivering results.
• Excellent verbal and written communication skills, with the ability to interact effectively with individuals at all levels of the organization.
• Proficiency in Microsoft Office Suite and project management software.
• Strong analytical and problem-solving skills with keen attention to detail.
• Ability to work independently and proactively, as well as collaborate effectively with teams.
• Adaptable and flexible in a rapidly changing environment.
• Unwavering commitment to confidentiality and professionalism.
• Masters degree in Business Administration (MBA), management, or a related field required.
  
  
  

Aisera is Global and our success draws upon the diverse viewpoints, skills, and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.