Cash Applications Analyst

Job Description

The Cash Applications Analyst will analyze cash application processes to identify areas of opportunity and develop strategies to enhance efficiency and accuracy. This position requires managing relationships with customers and exercising discretion and independent judgment

in resolving complex discrepancies and customer payment issues. An advanced knowledge in finance and accounting is required and involves implementing process improvements to optimize internal operations.

Essential Duties and Responsibilities, include the following: (other duties may be assigned.

• Execute the cash application process, including posting payments, ensuring timely and accurate application of payments
• Manage a high volume of payment applications, including ACH, E-Checks, Lockbox, and Credit Cards
• Analyze processes and cash application data to identify trends, discrepancies, and areas for improvement; develop best practices based on analysis
• Generate and interpret financial reports to inform management decisions and strategies
• Exercise discretion and independent judgment in resolving complex discrepancies and customer payment issues
• Make critical decisions regarding refund requests, adjustments, and write-offs to maintain accurate financial records
• Manage relationships with customers to resolve payment issues, negotiate payment terms, and address payment concerns
• Collaborate with internal stakeholders to implement solutions that enhance cash application efficiency
• Partner with various cross-functional teams, including Sales, Sales Operations, and Customer Care, to resolve customer issues timely and accurately
• Prepare and present reports on cash application performance to management
• Advise management on potential financial and debt exposure. Provide training and guidance to junior staff on cash application procedures and best practices
• Perform other related duties or special projects as assigned
• Knowledge, Skills, and Abilities Requirements
• Ability to work independently and exercise discretion and judgment in financial matters
• Strong analytical, critical thinking, and problem-solving skills
• Advanced proficiency in financial software and Microsoft Office Suite, especially Excel
• Excellent verbal and written communication skills, with the ability to effectively communicate with all levels within the organization