Job Title: Computer Support Specialists Employment Type: Contract Work Hours: 37.5 hours/week Work site: 100% On-Site Location: 1 State Street, New York, NY, 10004 Estimated Job Duration: 2 Years Resume Due Date: 06/01/2023.
Minimum Education:
Bachelor's degree in Computer Science, Information Technology, or a related field is preferred but not required.
Work Experience:
Three to five years of relevant experience in the following:
IT customer support and training.
Computer installation, diagnosis, and repair.
Network and standalone printer installation, diagnosis, and repair.
Basic troubleshooting of scanners and other peripheral devices.
Microsoft Office Suite troubleshooting and desktop support.
Familiarity with virtual meetings tools, including MS Teams, Zoom, and WebEx.
Windows 10 desktop support.
VPN and remote technical support.
Adobe Pro troubleshooting and desktop support.
Job Duties:
Perform installation, administration, testing, and maintenance of hardware and software.
Deploy and configure hardware and software systems.
Participate in meetings and collaborate with users, vendors, consultants, and IT staff to discuss IT solution options and recommend appropriate system platforms to meet program requirements.
Prepare and assist with documentation preparation for procedural manuals, online help instructions for users, and technical documentation manuals for IT staff.
Provide training in hardware and software technologies.
Troubleshoot hardware and software issues.
Support and maintain computer systems, including network and standalone printers.
Troubleshoot scanners and other peripheral devices.
Assist with Microsoft Office Suite troubleshooting and desktop support.
Familiarity with virtual meetings tools, including MS Teams, Zoom, and WebEx.
Provide desktop support for Windows 10.
Provide VPN and remote technical support.
Troubleshoot and provide desktop support for Adobe Pro.
Preferred Skills:
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills.
Ability to work effectively in a team environment.
Detail-oriented and organized.
Ability to manage multiple tasks and prioritize work.
Knowledge of ITIL best practices is a plus.
Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or Cisco Certified Network Associate (CCNA) are desirable.
Miscellaneous Information:
Working hours are either 8 am - 4 pm or 10 am - 6 pm with a 1/2-hour unpaid lunch break, totaling 37.5 hours per week.
The Department of Financial Services (Client) does not provide parking facilities
The office is conveniently accessible by bus or subway.
Interviews will be conducted through Microsoft Teams.
Overtime may be required; Flex time is not permitted.
The selected candidates will be subject to background check/fingerprinting requirements.
Seniority level
Associate
Employment type
Contract
Job function
Information Technology
Industries
Staffing and Recruiting
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