Credit Counselor
Credit Counselor
Navicore Solutions
Englishtown, NJ
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Job Description
Navicore Solutions is looking for candidates who prefer to work evening and weekend schedules.
As a Credit Counselor, in a call center environment, you will provide financial counseling and financial education to consumers in need via telephone or face-to-face.
Job Responsibilities
Navicore Solutions is looking for candidates who prefer to work evening and weekend schedules.
- Must be able to evaluate with proper character & compassion.
- Must be a facilitator, an advisor, a listener, and a promoter of our services.
- Must be comfortable working in a fast-paced work environment.
- Must enjoy the benefits of achieving performance standards and work objectives.
- Must be sincere and believable in our service to the community.
- Must be reliable to your work schedule & work responsibilities.
As a Credit Counselor, in a call center environment, you will provide financial counseling and financial education to consumers in need via telephone or face-to-face.
Job Responsibilities
- Provide financial phone-counseling by upholding the standards of the counseling model to consumers in need.
- Heavy phone communication with consumers, client referrals and industry representatives for the purposes of providing solutions in every call
- Prepare a detailed analysis of the consumer’s situation and provide appropriate solutions as related to the consumer’s need in accordance with the counseling model.
- Contact clients, in accordance with the departments follow up procedures, and as requested by management, to discuss financial situation.
- Participate in professional development & ongoing training, as provided, on programs and services.
- Review consumer credit reports and provide information regarding the report in conjunction with counseling sessions and services, as applicable.
- Perform subsequent counseling assignments; follow up reporting and communication with clients in conjunction with the department practices, managing voicemail and email correspondence efficiently.
- Heavy phone activity. Accepting continuous inbound calls to handle consumer referrals and making outbound calls as follow-up activity.
- Ability to multi-task
- Call center experience is helpful.
- Ability to sit for an 8 hour shift using a headset to take phone calls.
- Good organizational and time management skills are essential.
- Detail-oriented, Performance driven
- Ability to accept feedback and evaluation.
- Monday- Wednesday 11:00am-7:30pm and Thursday- Friday 1pm-9:30pm
- Monday- Friday 8:30am-5:00pm 6-8 weeks
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Seniority level
Associate -
Employment type
Full-time -
Job function
Finance, Accounting/Auditing, and Accounting/Auditing -
Industries
Banking, Insurance, and Financial Services
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