Critical Facilities Director (Des Moines, IA)

Company Description

Forever On!From the start in 2008, T5 has been focused on supporting enterprise and hyperscale customers with customized data center solutions. Today, we remain dedicated to an unrivaled level of quality that extends across the lifecycle of the core data center ranging from customized turnkey development, facilities management and data center operations to customized construction needs worldwide!

The world’s biggest companies trust T5 with their data center operations.

At T5, our success is fueled by our team. With over 400 engineers, technicians and professional staff, we’re proud to foster an inclusive culture of excellence and progression that’s dedicated to serving our customers.

• Commitment to Diversity & Military Veterans
• Battle-Tested Leadership Experience
• 100% Data Center Focused
• Owner-Operator Mindset
  
  

, Job Description

The Critical Facilities Director is responsible for maintenance and operation within their assigned area of operations. Responsibilities include management and oversight of prospective and existing customers, vendors, employees, and the T5 reputation in the respective region and the Data Center industry.

Operations

• Provide leadership and ultimate oversight of onsite facilities management teams, logistics teams, and site services teams for multiple facilities in a region or a single facility with additional areas of corporate or customer oversight
• Ensure no loss time injuries at all facilities
• Ensure 100% uptime at all facilities
• Oversee operation of critical electrical, mechanical, and life-safety equipment
• Perform maintenance of critical electrical, mechanical, and life-safety equipment (must include professional knowledge and hands-on experience with generators, switch gear, UPS systems, and cooling plant)
• Monitor and maintain load balance of critical electrical and mechanical systems
• Work closely with customers’ project managers to ensure space, cooling and power requirements are achievable without jeopardizing building systems
• Coordinate and oversee contractors, vendors, and subordinate building engineers
• Identify vendor requirements, spearhead vendor selection process, and oversee vendor contracts and manage all vendor relationships, including scope, SLAs, and negotiation of financial terms
• Interface with customers to ensure critical infrastructure integrity
• Liaison between clients, ownership, and T5
• Act as the POC to support account profitability through judicious union wage negotiations
• Develop and implement operations best practices; incorporate operating standards into security and operations practices and staff training
• Ensure compliance of standard operating procedures and safety procedures by vendors, customers, and other parties
• Ensure compliance with applicable codes, requisitions, government agencies and familiarity with company policies and procedures
• Identify areas for process improvement and cost savings, work with T5 management to evaluate, and implement as needed
• Develop budgeting strategies, work with accounting on budgeting, and work with variance reports
• Work with the Critical Facilities Managers and Facilities Management leadership to oversee all aspects of employee management including, but not limited to: hiring, scheduling, training and development, and performance management
• Recruit and train operations engineers
• Lead tours with prospects as the key facility representative
• Lead and support corporate-level, portfolio-wide T5 initiatives
• Develop and deliver Data Center Facility Management presentations at industry events
• Contribute to product development
• All other duties consistent with your role as you may be assigned by T5 management
  
  

Reporting

• Act as the field point of contact for all electrical and mechanical contractors, vendors and building engineers
• Act as the field point of contact for building owner/ owner representative regarding building systems and common area maintenance issues
• Act as the field point of contact for local utility providers as related to delivery and quality
• Responsible for day-to-day reporting to customers’ operations management, including integrating, maintaining, and following customers’ escalation protocols
  
  

Procedures

• Responsible for executing Standard Operating Procedures (SOP), Methods of Procedure (MOP), and Emergency Operating Procedures (EOP) for critical and non-critical equipment and systems
• Review, develop, and complete operational manuals; test operations procedures
• Handle risk assessment and mitigation
• Responsible for executing maintenance tasks in accordance with manufacturers’ guidelines
• Ensure maintenance schedules are met and documented in CMMS program
• Execute daily routine checklist for critical equipment monitoring
• Execute review process for contractors, vendors and suppliers
• Develop fulfillment and customer response functions for operations staff
  
  

, Qualifications

Education And Experience

• Bachelors degree, or equivalent experience, advanced degrees preferred
• 10+ years management experience in mission critical data center environment(s)
• 10+ years personnel management experience, including prior direct management of non-exempt shift-based employees required
• Develop and maintain positive working relationships with others at all levels of the T5 organization from facility-level direct reports to executive management, as well as existing and potential customers, and external vendors and suppliers
• This position may require on-site emergency response
  
  

Knowledge, Skills, Abilities, And Competencies

• Exceptional verbal and written communication skills required for interacting with internal employees and leaders, and external contractors and customers
• Exceptional analytical and decision-making skills required for understanding and evaluating complex problems, including analyzing a problem, identifying solutions, and selecting the best solution
• Financial acumen including the ability to create and understand budgets, financial analysis, and invoicing
• Able to prioritize work based on business and customer demands
• Able to work within all levels of the organization
• Able to participate and engage in C-level discussions and conversations pertinent to facility operations
• Able to lead customer-requested business reviews and audits
• Able to understand and train others on electrical and mechanical systems, as well as other technical aspects of facilities management
• Able to read and understand complex drawings, systems and other documentation
• Able to articulate concepts and ideas to a non-technical audience
  
  

Additional Information

Physical Requirements

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand, walk, sit, climb, and balance
• Ability to stoop, kneel, crouch and crawl using both arms and legs
• Ability to reach with both hands and arms
• Ability to grasp, push, and pull objects
• Ability to smell, talk and hear
• Ability to use hands and arms to reach, handle, feel, and type
• Ability to see at close and distance ranges and the ability to see and correctly distinguish color
• Ability to work inside and outside
  
  

All your information will be kept confidential according to EEO guidelines.

T5 Data Centers is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.