We are seeking a dedicated and customer-oriented professional to join our team as a Remote Customer Experience Specialist. This role will be responsible for providing exceptional support to our clients through email, chat, and phone communications. The ideal candidate will be adept at handling a variety of customer inquiries, resolving issues efficiently, and maintaining a high level of customer satisfaction.
Key Responsibilities and Duties:**
Respond to customer inquiries via email, chat, and phone with professionalism and in a timely manner
Troubleshoot and resolve customer issues, escalating complex cases to the appropriate teams when necessary
Provide accurate, valid, and comprehensive information by utilizing the right methods/tools
Maintain a positive, empathetic, and professional attitude toward customers at all times
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers and build a loyal client base
Work collaboratively with team members to improve the overall customer service experience
Stay up-to-date with new products, services, and policies
Qualifications:**
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma or equivalent; college degree preferred
Skills and Competencies:**
Customer orientation and ability to adapt/respond to different types of characters
Strong problem-solving skills
Proficiency in written and verbal communication
Comfortable with technology and able to work effectively in a remote setting
Work Environment:**
This is a fully remote position that requires a quiet, dedicated workspace
Must have reliable high-speed internet and a personal computer/phone suitable for professional work
Benefits:**
Opportunities for career advancement
Supportive work environment with a focus on work-life balance
Flexible schedule
Support team- we have a support team to help you grow in the company
Daily Training Available
Agents Perks
Tips & Bonus Pay
Generous commissions and incredible business opportunity!
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Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Internet Publishing
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