Customer Onboarding Specialist

Why Join Our Team?

We’re a small company in a fast-growing, high-tech industry - and this is evident in everything we do. Being a part of a small company means that everything you do makes a significant impact on the business. This kind of responsibility is not for everyone, but it’s hugely rewarding and fulfilling if you are successful.

We are looking for smart, hardworking, ambitious people who like technology. We want self-starters who can operate without a lot of direction and oversight. If you just want to be told what to do, this is not for you. Working at a small company means we expect everyone to contribute - we are highly flexible and big decisions are made fast, often with significant input from even the most junior team members. We shun red tape and TPS reports, but demand results.

Implementation Specialist Role

POS Nation is looking for an experienced Customer Onboarding Specialist to join our growing customer success team! In this role, you will serve on a team of onboarding specialists and act as an internal advocate for our customers. The Customer Onboarding Specialist is vital in helping our new customers implement their new point-of-sale system successfully.

This role is based in our Office in Charlotte, North Carolina. Work hours are 8:30-5:30 pm.

Below are some tasks you can expect to manage in your role

• Serve as the primary point of contact for new customers assigned to you
• Manage a rotating list of assigned customers through the setup process
• Ensure the customer receives timely assistance with setup, needs analysis, installation, data import, and software training to get their POS system operational
• Perform data imports using Excel and provided tools to prepare and import customer data files to the POS software
• Basic remote hardware setup and configuration
• Be a subject matter expert on the software you are assigned to implement
• Fully train the customer on the software, ensuring their needs are met
• Collect customer feedback and suggesting areas of improvement, serving as the customer’s advocate
• Collaborate with every department to ensure the task at hand is completed or delegated properly
• Manage and update customer health metrics and information in Salesforce
• Navigate customer needs with patience and empathy
• Get customers live and operational in a timely manner to meet team objectives
• Provide service our customers can brag about
  
  

What You Bring To The Table

• BA or BS degree
• 1-2 years of work experience in customer service, software implementation, customer onboarding
• Experience with Google Suite and Salesforce preferred but not required
• Ability to manage multiple tasks
• Proactive and innovative
• Superb communication skills - written and verbal - with an understanding of situational best practices
• Unmatched organizational skills
• Positive attitude and empathetic
  
  

What We Offer

• We are Certified Great Places to Work for 2022!
• Monthly company events
• 401k investment opportunity
• Medical, Dental, and Vision Plans
• Paid Time Off
• Dog-friendly work environment
  
  

Salary: 50-60k per year, depending on experience

Location: On-Site, Charlotte, NC