Customer Service Representative-80233

I'm working with an awesome company who's looking to hire a Customer Service Representative to join their team. I've included some details below, would love to connect and chat further either for yourself or someone in your network (we offer nice referral bonuses)!

Address: 3 days a week in Nashville, TN

Contract Duration: 6 month (potential to extend/convert)

Compensation: $15 an hour

Summary:

The main function of a customer service specialist is to interact with internal customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents will support internal customers primarily via email but may have to speak on phone and interact in meetings.

Job Responsibilities:

• Answer customer questions and resolve issues
• Become knowledgeable of the tool/product you are supporting so you can answer any questions customer may have.
• Contact customers to respond to inquiries or to notify them of investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Skills:

• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
• Ability to work independently and manage one’s time.
• Ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as MS Outlook or data entry software.

Education/Experience:

• High school diploma or GED preferred.
• 0-2 years customer service related experience required.

If this sounds like you or someone you know, apply today!