Customer Service Representative

Customer Service Specialist | Hybrid | Pittsburgh | $50,000+| SaaS

Are you looking for a customer service role with a focus on data & technology?

Do you want to learn more about software products and data analysis?

Are you looking to grow in a high-growth SaaS firm?

This is the role for you.

We're working with a legacy client that is a leader for professional services clients. They are used by 90%+ of this industries top competitors. You will become the super-user of this software and communicate directly with clients on issues encountered by customers. You'll also become more technical by learning about how to leverage data via migrations and extractions from CSV files. You can come from a background of technical support, product support, or a call center environment.

Qualifications:

• 1-3 years in a customer service facing position
• Some exposure to a technical role
• Strong excel skills
• Strong communication skills.

What you'll get:

• Strong PTO
• Stability
• The chance to grow in a promote from within culture
• Medical, Dental, Vision.