Customer Success Specialist - Dealer Portal and Menu Integration

Internal Job Title: Key Partner Consultant - eCommerce, Portal & Menu Integration FLSA : Exempt Position Overview: The Key Partner Consultant- eCommerce, Portal & Menu will lead efforts relating to the Dealer Portal and Menu Integration and eCommerce/Menus System efforts. As a subject matter expert, this individual will be the interface between the clients & internal team in this client-facing role. The goal will be to understand the client's needs, understand the business impact, assess the operational feasibilities & work with the internal teams to drive change, enhancements, projects, defect resolution for dealer portal and eCommerce/menu systems. Ultimately, this role will drive business development and revenue through the two channels. Job Responsibilities: Work with API Platform Product team to refine requirements and establish roadmap to grow business. Ability to effectively interface with external business partners, field team, dealers, and third-party administrators and menu, DMS and Digital Retail providers to achieve mutual business objectives during new Dealer implementations and continuous maintenance. Partner with other members of the Account Management team to frame cross-product strategy questions and drive API and Platform projects and initiatives flowing from that. Maintains relationships with dealerships in providing access, support & enhancements within the dealer portal. Engages in identifying best practices, enhancements & efficiencies within the portal. Oversees and manages the product roadmap & functional designs for the portal. Provides guidance, testing, and support to software development where needed. Develops training and documentation as needed. The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities. Job Requirements: Bachelor's degree in business or Technical Field, Consumer Related Field 5 years of product management experience; 7+ years of experience in digital systems, eCommerce, or program development Experience with auto retail practices and software systems such as DMS, Menu and Digital Retailing Platforms. Strong knowledge of electronic menu & DMS systems (i.e., Reynolds DocuPad, CDK MVP, Darwin, Tekion, StoneEagle, etc.) Strong knowledge of Digital Retailing Platforms (i.e., Roadster, Gubagoo, CarNow, etc.) Strong knowledge of Integration Partners and how they function; PEN and FIE Experience with CRM software (Salesforce etc.), have experience with offline CRM tactics (direct mail), other direct marketing tactics (SMS/MMS), and have experience in the automotive industry at or working with an OEM or national retail brand, automotive technology organization Experience in API, and Menu systems Knowledge of F&I products Strong leadership and project management skills Certification or coursework in pragmatic marketing Familiarity with software development a plus Strong collaboration skills Aptitude for architecture and integration Ability to influence and lead cross functional teams Strong written and verbal communication skills Ability and willingness to travel up to 60% Must be authorized to work in the U.S Must be able to successfully pass a background check Company Benefits: Medical, Dental, and Vision Insurance Flexible Spending Account Health Savings Account 401(k) Plan with Company Match Company-paid Short-Term and Long-Term Disability Company-paid Life Insurance Paid Holidays and Vacation Employee Referral Program Employee Assistance Program Wellness Programs Paid Community Service Opportunities Tuition Reimbursement Ongoing Training & Personal Development And More! About Safe-Guard Products International: Safe-Guard Products International is the leading provider of branded vehicle protection products in the finance and insurance space to the automotive, RV, marine and motorcycle/powersports industries. We are a proud partner to Original Equipment Manufacturers (OEMs), top retailers, and independent agents across the United States and Canada. In nearly thirty years, we have grown to power a client roster of over 50 leading protection brands and protect over 16 million consumers under Safe-Guard contracts. Our success is driven by over 700 employees, who serve over 12,000 dealers and support contract holders across the U.S. and Canada. Safe-Guard continues to experience dynamic growth and has earned a stellar reputation from our clients, dealers, and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service. Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law. #J-18808-Ljbffr