Our global technology client has an immediate opening for an experienced Customer Support Specialist to join their retention group! This is a stellar opportunity to gain professional experience in an exciting industry.
This is a hybrid role requiring qualified applicants to commute weekly to offices in Westminster, Colorado.
Customer Support Specialist (Retention) Responsibilities
Handle in-bound and outbound sales calls.
Identify customer needs and suggest relevant offerings.
Maintain documentation of interactions in CRM system.
Escalate and route calls as needed.
Support ongoing process improvements to ensure customer satisfaction and retention.
Perform research to suggest product improvements.
Customer Support Specialist (Retention) Qualifications
At least 1 year of customer service experience related to customer retention and sales.
Customer-service focused with exceptional written, verbal, and interpersonal communication skills.
Proficiency with MS Office Suite and able to learn new systems quickly.
Exposure to CRM systems (Salesforce or similar) a plus.
Excellent multi-tasking abilities and prioritization skills.
Strong critical thinking and problem-solving abilities.
Salary: $18-$20/hr. (DOE)
Benefits
Benefits are available to eligible VanderHouwen contractors and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.
About VanderHouwen
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.
VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.
Seniority level
Entry level
Employment type
Contract
Job function
Other
Industries
Staffing and Recruiting
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