Desktop Support Analyst
Desktop Support Analyst
Gulfstream Aerospace
Savannah, GA
See who Gulfstream Aerospace has hired for this role
Desktop Support Analyst in GAC Savannah
Unique Skills
Problem Solving
Communication skills
Education And Experience Requirements
Associate's Degree or equivalent combination of education and experience to successfully perform the essential functions of the job. Degree in Computer Science, Management Information Systems, or technology related field highly preferred. Entry level position. Experience providing desktop technical support preferred.. Position Purpose:Provide guidance and on-site executive support for installed products and applications in a timely, competent and highly professional manner. This role will primarily provide support for C-suite executives and their support staff.
Job Description
Principle Duties and Responsibilities:Essential Functions:
Additional Information
Requisition Number: 220962
Category: Information Systems
Percentage of Travel: Up to 25%
Shift: First
Employment Type: Full-time
Posting End Date: 07/26/2024
Equal Opportunity Employer/Veterans/Disabled.
Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.
Copyright © 2024 Gulfstream Aerospace Corporation. All Rights Reserved.
Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft
Unique Skills
Problem Solving
Communication skills
Education And Experience Requirements
Associate's Degree or equivalent combination of education and experience to successfully perform the essential functions of the job. Degree in Computer Science, Management Information Systems, or technology related field highly preferred. Entry level position. Experience providing desktop technical support preferred.. Position Purpose:Provide guidance and on-site executive support for installed products and applications in a timely, competent and highly professional manner. This role will primarily provide support for C-suite executives and their support staff.
Job Description
Principle Duties and Responsibilities:Essential Functions:
- Provide technical support and guidance on software installation, utilization and troubleshooting to ensure successful implementation.
- Analyze the customer's technical environment and explain complex issues to customers in a non-technical way in order to maintain customer satisfaction.
- Observe and report on activities used to support customers; provide ideas, input, and innovation throughout the development process.
- Provide technical support to executive management and designated VIPs, and training to customer staff.
- Ability to provide technical support service delivery within established guidelines.
- Desktop/windows/PC expertise.
- Problem solving and customer facing skills.
- Deep understanding of the ITIL Incident Management Process.
- Excellent interpersonal skills to effectively interact with internal/external clients/vendors.
- Excellent analytical, assessment, planning, verbal and written communications skills.
- Soft skills and technical skills that contribute to client satisfaction.
Additional Information
Requisition Number: 220962
Category: Information Systems
Percentage of Travel: Up to 25%
Shift: First
Employment Type: Full-time
Posting End Date: 07/26/2024
Equal Opportunity Employer/Veterans/Disabled.
Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.
Copyright © 2024 Gulfstream Aerospace Corporation. All Rights Reserved.
Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Aviation and Aerospace Component Manufacturing and Airlines and Aviation
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