Director, Concessions and Airport Experience

The Indianapolis Airport Authority is seeking a Director, Concessions and Airport Experience to spearhead the Authority’s mission to deliver exceptional airport experiences to all users. Collaborating closely with senior leadership, you’ll craft and execute initiatives to elevate concessions, rental car services, and advertising programs. Your role encompasses strategic planning, business development, staff supervision, and fostering key partnerships to maximize non-airline revenue opportunities. This is an exciting opportunity for a seasoned professional to shape the future of airport hospitality and revenue generation. The Indianapolis Airport Authority (IAA) owns, develops, and operates six airports in the Indianapolis metropolitan area, including the Indianapolis International Airport (IND).

Preferred Education and Experience:

• Bachelor’s degree in business, finance, marketing, or related field.
• 10+ years of progressive experience in property or concession management, with a focus on revenue planning and strategy execution.
• Extensive background in customer service within public assembly facilities, including staff leadership and policy implementation.
• Strong interpersonal skills and a proven track record of building and leading high-performing teams.
• Seven to ten (7-10) years of progressive direct report supervisory experience.
• Demonstrated ability to evaluate and prioritize business opportunities for maximum profitability.
• Proven success in closing complex retail transactions, preferably in an aviation environment.
• Exceptional problem-solving skills and the capacity to manage multiple projects concurrently

Salary and Benefits

The starting salary range for this position is $113,000 – $130,000. IAA offers an attractive benefits package and will assist with up to $10,000 in relocation costs.