Director Practice Operations

Banner Health believes leadership matters. We look for people who share our vision making health care easier, so life can be better. Our leaders are at the front of the health care transformation, planning the future of Banner Health.

Banner Health was recognized on Becker's Healthcare 2024 list of 150+ top places to work in healthcare. This list highlights hospitals, health systems and healthcare companies that prioritize workplace excellence and the happiness, satisfaction, wellbeing and fulfilment of their employees.

As the Director Practice Operations you will have an opportunity to bring your passion for people to help develop leaders under you, while ensuring our Sophia receive the best care in the valley. This position does require travel throughout Phoenix Valley, with your primary office location at our Mesa Corp offices off Brown Rd. in Mesa, AZ.

Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management Incentive Program as part of your Total Rewards package.

At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.

POSITION SUMMARY

This position has leadership and administrative responsibility for designated physician practices. Collaborates within an integrated healthcare system. Internal customers include regional leadership, physicians, practice management, and staff. External customers include patients and regulatory bodies.

CORE FUNCTIONS

1. Oversees day-to-day activities of a number of facilities within a designated geographic area to ensure a high level of productivity and the efficient use of resources. Monitors overall practice performance. Develops and implements productivity action plans to meet productivity benchmarks for assigned facilities. Identify opportunities to enhance operations & patient experience. Focus is on standardization of workflow, both front office and back office clinical support. Foster a service excellence culture. Maintain positive relations with physicians. Resolves patient concerns not remedied at the on-site leadership level.

2. Develops and implements a system to ensure that established policies, goals, and objectives are achieved and in compliance with practice, facility, and system policies and procedures, standard practices of the profession, and related local, state, and federal codes and regulations.

3. Conducts special managerial projects assigned by their respective Service-line leader to expand or enhance services. Facilitate the opening and closing of new programs/clinics. Prepares reports, recommendations & presentations to Regional & Senior Leadership

4. Provides operational leadership, direction and support to their assigned practice managers. Provides on-going oversight to ensure adherence to care delivery standards. Assist with removing barriers and acts as a liaison to central functions. Assist Practice Managers in addressing staff compensation/HR concerns. Provide on-going, meaningful communication with practice managers and staff so they are recognized and well informed.

5. Facilitates the assimilation of newly hired practice managers into the group practice setting and works closely with the affiliating group’s physician and administrative leadership. Drives and implements initiatives focused on physician engagement and retention.

6. Works with Service-line leaders and associated practice managers to develop annual operating and capital budgets for their assigned facilities. Ensures adherence to established annual budgets.

7. Participates in the development of a marketing plan in conjunction with regional leadership team.

8. This position has leadership & administrative responsibility for designated physician practices. Collaborates within an integrated healthcare system. Internal customers include regional leadership, physicians, practice management, and staff. External customers include patients and regulatory bodies.

MINIMUM QUALIFICATIONS

Must possess a strong knowledge of business and/ or healthcare administration as normally obtained through the completion of a bachelor’s degree in business administration or health services administration.

Must possess a strong knowledge and understanding of medical practice and clinic management, clinic operational structures and systems, and policies, procedures, and processes as normally demonstrated through a minimum of five years progressively responsible experience in managing a health care facility Leadership experience should include management of staff, budgets and multiple clinic functions. Requires excellent written and verbal communication skills as well as planning, organizational and conceptual skills.

PREFERRED QUALIFICATIONS

Master’s degree preferred. Additional related education and/or experience preferred. Medical Group & Ambulatory Care Leadership experience preferred.

Additional related education and/or experience preferred.

EOE/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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