Director, Professional Services

As the Director, Professional Services you will play a critical role in integrating and leading our global professional services team. You will be responsible for managing a team of professionals, ensuring exceptional service delivery to our clients and driving business growth/profitability. This leader will report to the Vice President, Global Sales Operations, and the ideal candidate will bring holistic business insight and business acumen to build this critical capability for ResMed.

Let’s Talk About Responsibilities

• Shape, develop and integrate the functions within professional services to foster a collaborative and high performing team culture
• Lead, mentor and inspire a team of professionals responsible for solutions architecting, implementations and customer success
• Adapt our commercial strategy into a business plan for the professional services organization, serving as a trusted advisor to internal business functions while developing and maintaining strong relationships
• Align the professional services team on strategic metrics that will track financial performance, cost-effectiveness, efficiency and resource allocation
• Partner with the Sales team to identify new business opportunities and develop compelling proposals that showcase the value proposition of our services
• Work collaboratively with cross-functional teams to develop and execute strategic initiatives that drive business results
• Develop a deep understanding of our solutions and the ability to translate complex technical concepts into actionable plans for clients
• Ensure on-time, on-budget delivery while exceeding client expectations
• Stay current on industry trends, ensure the team has the necessary technical expertise to deliver on client requirements and implement relevant strategies to enhance service offerings
• Responsible for ensuring that the department understands and complies with all required standards (e.g. information security, privacy, SOX, etc)
• Continuously evaluate and improve Professional Services processes to optimize efficiency, effectiveness, and client satisfaction
• Champion a culture of learning and continuous improvement within the team
  
  
  

Let’s Talk About Required Qualifications And Experience

• 10+ years of experience in professional services that spans sales engineering, implementations and customer success
• Proven track record of successfully delivering complex technical solutions, driving commercial success, and enhancing customer relationships
• 7+ years of leadership experience, managing and developing professional services teams
• Deep technical expertise in a related domain to our product space and well versed in integrations and interoperability topics (e.g. API, HL7, FHIR)
• Familiarity with industry best practices, standards, and emerging technologies
• Demonstrated ability to collaborate effectively with cross-functional teams
• Excellent communication and presentation skills, with the ability to effectively convey complex ideas and influence stakeholders
• Ability to engage with and sell into varied levels of stakeholders, from clinical users to C-Suite level
  
  
  

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

Subject to the absolute discretion of the company, this role is eligible for an annual cash bonus payment based on company, business unit, and/or individual performance.

Subject to the absolute discretion of the company, this role may be eligible to receive stock equity based on company, business unit, and/or individual performance.

At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

A reasonable estimate of the current range for this position is:

$162,000.00 - $244,000.00 USD

For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.