Manage the organization, productivity and assets of the Shop and Field Service Department to obtain maximum efficiency and profitability. Manage that a high quality natural gas engines, compressors and components are being built. May require managing both shop and field technicians. Supervise the Foreman, Leaderman, Technician and Administrative staff.
Primary Job Responsibilities
Adhere to and utilize the established Service Department management operating system for assigned work
Measure productivity, and increase output of natural gas engines and components
Develop and maintain a training program for all Service Department employees through Waukesha and WPI training programs
Establish deadlines of jobs relevant to shop and field activity, and monitors performance on a monthly basis
Meet with Regional Manager, Branch Manager and Parts Manager at least weekly for reviewing activities, financial reports, problems, progress and mutual needs
Monitor customer needs and ensure requirements are met
Ensure service requirements are satisfied for equipment that is utilized in the territory
Develop and maintain close contact and good relations with customers, which may include onsite visits
Conduct a monthly safety meeting and complete required reports
Provide timely and effective Performance Reviews to staff, and plan equitable increases
Performs other duties or functions as requested by Management
Perform other duties as assigned
Ensure all technicians are trained and up to date on Waukesha recertification's
Minimum Qualifications
Must have a minimum of 3 years previous supervisory experience of service personnel
High School Diploma or equivalent
Trade school and/or some college preferred
Requirements: Knowledge, Skills, and Abilities (KSA’s)
Must have valid driver’s license and acceptable driving record per WPI insurance carrier standards
Must be computer literate, and have ability to utilize a Windows based environment (MS Word, Excel, Outlook, etc.)
Must be dependable and able to work independently
Must have ability to maintain good client relations
Must have the ability to supervise, lead and motivate others
Must have the ability to effectively evaluate others
Working Conditions
Typical hours of work Monday through Friday, 8 a.m. to 5 p.m.
Weekend hours as necessary
Indoor/Outside, offshore work as required
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Oil and Gas
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