Sev1Tech is seeking a Tier 1 level Field Engineering Technician who will be regionally located throughout the Continental United States (CONUS) to provide IT support requiring hands-on intervention at DHS facilities and sites lacking local IT support.
Responsibilities Include But Are Not Limited To
Deploy to Department of Homeland Security (DHS) facilities requiring IT technical support services
Determine the nature of a service outage at a location and initiate response activity to restore service
Assess whether an outage is the result of a commercial circuit failure or if it is due to some internal failure at a facility
Identify failed network or system components and either restore the failed components to an operational status or replace the components as required
Coordinate trouble-shooting with other Tier 3 engineers as needed
Coordinate with product vendors as needed, communicating issues needing priority vendor attention and support
Escalate issues to program leadership as needed
In performing the above responsibilities, coordinate closely with the customer, team leads, contract managers - and vendors as necessary
Minimum Qualifications
BA or BS degree, OR a High School degree AND three (3) years of experience performing IT technical support for federal customers
Experience responding to on-call requests
Experience rapidly deploying to customer locations and facilities within pre-agreed to time-frames
Knowledge of and experience troubleshooting routers, switches, firewalls, servers, and desktop computing devices
Experience documenting trouble-shooting activities and results
A record of effective communication with customers and managers throughout the problem-solving process
Expertise with CISCO, products
Experience with CA products
Experience with Palo Alto firewall products
Clearance Requirement: Public Trust clearance or higher; Public Trust clearance with Dept of Homeland Security (DHS) or Customs & Border Protection preferred
Desired Qualifications
Secret Clearance
DHS Experience
Certifications: CCNP, CCIE, Palo Alto, F5
About Sev1Tech LLC
Founded in 2010, Sev1Tech provides IT, engineering, and program management solutions delivery. Sev1Tech focuses on providing program and IT support services to critical missions across Federal and Commercial Clients. Our Mission is to Build better companies. Enable better government. Protect our nation. Build better humans across the country.
Join the Sev1Tech family where you can achieve great accomplishments while fostering a satisfying and rewarding career progression. Please apply directly through the website at: https://www.sev1tech.com/careers/current-openings/#/ #joinSev1tech
For any additional questions or to submit any referrals, please contact: [email protected]
Sev1Tech is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
IT Services and IT Consulting
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