Field Services Engineer

Prosums direct client is seeking a Field Service Engineer to join their team on a Direct Hire Basis. This role is Hybrid mix of working in office, client sites and remotely.

*Must have Engineering Degree*

1-5 years hands on experience

Perks:

• Growing company acquiring new customers
• 30+ openings across several states
• Benefits are outstanding (pay for 100% benefits)
• 35 hour work week (anything over is overtime)

Job Description:

• This Engineer position is responsible for providing field service engineering activities to Company customers independently
• This position troubleshoots more complicated products and problems.

Essential Job Functions Field Service Engineering

• Receives service calls from customer.
• Determines customer need or problem and responds accordingly.
• May provide over-the-phone consultation and advice to customer, may need to respond to emergency customer situation or may schedule and repair Company’s products at customer site.
• Performs preventative maintenance on Company products.
• Establishes and manages a local maintenance service
• Provides liaison between customer and applications programmer for customer requests involving change in applications.
• Researches market needs and customer applications of Company products.
• Submits application report to management in a timely manner.
• Supports sales activities and establishes and maintains good relationship with customers.
• Participates in sales meetings as required.
• Provides training to other Company field service engineers as needed.
• Submits various reports, such as service reports, weekly report, and expense report to management in a timely manner

Nice to have:

• Optical/camera
• Worked in a cleanroom environment
• Technical experience in mechanical, electrical, lasers, robotics, and mirrors would be plus.