FIELD TECHNICAL REPRESENTATIVE
Dassault Falcon Jet
Harrison, NY
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Principal Duties/Responsibilities (essential Functions)
- Maintain a line of communication and liaise with all customers within assigned geographical region
- Be available to provide technical assistance after hours and on weekends
- Assist the customer to troubleshooting and recommend corrective action for aircraft discrepancies
- Help provide customers with requested technical information or engineering dispositions
- Collaborate internally with specialists and others to provide accurate and timely information to the customers
- Onsite or remote AOG support as required following established processes for escalation and visibility
- Provide informal on-the-job training to customers as well as factory owned and Authorized Service Centers
- Suggest product/process improvements that will enhance aircraft operation, reliability/maintainability and safety
- Document issues and activities as per company policy in a timely manner
- Actively participate in Maintenance and Operation seminars
- Adhere to the "No Pass On" Policy of Technical Support
- Complete market/technical surveys, expense reports and incident reports in a timely manner
- Present technical information at company events to current and prospective operators
- On site Incident/Accident Investigation support for customer, airworthiness authorities and Dassault
- Maintain technical currency through regular training sponsored by Dassault
- Periodic support of Command Center overflow phone coverage
- Report any discrepancies in Dassault Aviation/Dassault Falcon Jet supplied manuals and submit recommendations on how they may be changed/improved
- Minimum of 5 years of business jet maintenance experience (preferably on Falcon EASy aircraft)
- Valid FAA Airframe and Powerplant Certificates (or equivalent)
- Good communication skills (verbal and written)
- Proficiency with MS Office Suite (Word, Excel, Outlook, databases)
- Two (2) years of college education (or equivalent)
- Flexibility of personal schedules
- Demonstrated strong customer service orientation
- Automobile driver's license
- Ability to operate independently and as part of a team from remote locations
- Ability to travel domestically and internationally, if necessary
- Pilots license, FAA Inspection Authorization, Avionics experience, Teaching/Instructor experience
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Sales and Business Development -
Industries
Aviation and Aerospace Component Manufacturing
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