Demonstrate responsibility, dependability and consistency in: arriving on time, attending meetings, completing assigned tasks and communicating all concerns and messages to managers.
Possess problem-solving and conflict resolution skills.
Demonstrate self-motivating and self-directed behavior such as seeking out additional duties.
Ability to communicate effectively with managers, co-workers and members.
Physical ability to complete assigned cleaning tasks.
Successful completion of drug- testing, and Mountainside Training Program.
Compensation comprised of hourly, commission and bonus.
Scope of work below:
I. JOB-RELATED REQUIREMENTS AND QUALIFICATIONS:
Must be 18 years or older
Must be able to maneuver throughout the Club and the equipment
Demonstrate competence in the operation of basic office equipment: phone; fax machine, computer, copy machine, etc.
Ability to maintain organization and good attention to detail
Demonstrate responsibility, dependability and consistency in communicating messages, completing assigned tasks, attending meetings, arriving on time, etc.
Posses problem solving and conflict resolution skills to maintain both the Club’s and the member’s best interest
Demonstrate self-motivating and self-directed behaviors such as seeking out additional duties
Ability to communicate effectively with co-workers and members; communicating positively & effectively to members & staff regarding concerns and questions
Successful completion of Initial Training Program
Successful completion of member guest test
II. JOB-RELATED RESPONSIBILITIES / DUTIES:
Effectively tour and sign-up prospective members (reference the tour check sheet) & provide accurate & thorough information about the Club
Have each toured member completely fill out guest/Prospect card (signature required)
Complete data input of tour information into CSI system
Complete data input of all membership information into CSI system upon completion of sign-ups.
Set up mandatory of assessments for members. Follow up courtesy calls to members.
Accept cancellations and question canceling member’s reason in tactful, caring manner (see cancellation policy)
Prompt arrival for shift (recommend arriving 10 minutes prior to shift start time)
Dress according to Club policy to present a conservative and professional appearance
Attend to the needs of members and guests, providing excellent and friendly customer service
Learn and use telephone properly and only for business purposes
Charge and collect the correct fees for guests, memberships, etc.
Complete appropriate paperwork completely and accurately: agreements/contracts, cancellations, holds, billing problems, etc.
Avoid absenteeism and follow department protocol for time-off, shift changes, and illness
Attend all staff meetings and read the “Everything You Need to Know Book” at the beginning of each shift. Check Spike for any Cub and Mountainside updates
Adhere to policies and procedures as specified by the Employee Handbook
Be able to work successfully towards goals set by Sales Manager
Be able to successfully maintain percent for sign-ups and fitness assessments
Other job-related duties as assigned by Manager
We are seeking Member Service Representatives:
Compensation comprised of hourly and commission
Qualifications and Job Responsibilities:
Effectively tour and sign-up prospective members (reference the tour check sheet) & provide accurate & thorough information about the Club
Have each toured member completely fill out guest/Prospect card (signature required)
Complete data input of tour information into the system
Set up assessments for members. Follow-up courtesy calls to members.
Accept cancellations and question canceling member’s reason in a tactful, caring manner.
Prompt arrival for shift (recommend arriving 10 minutes prior to shift start time)
Dress according to Club policy to present a conservative and professional appearance
Attend to the needs of members and guests, providing excellent and friendly customer service
Charge and collect the correct fees for guests, memberships, etc.
Complete appropriate paperwork completely and accurately: agreements/contracts, cancellations, holds, billing problems, etc.
Avoid absenteeism and follow department protocol for time-off, shift changes, and illness
Adhere to policies and procedures as specified by the Employee Handbook
Be able to work successfully towards goals set by Sales Manager
Be able to successfully maintain percent for sign-ups and fitness assessments
Other job-related duties as assigned by Manager
Company Description
Mountainside Fitness is the largest locally owned health club chain in Arizona. With 19 fitness centers, over 100,000 active members, and 1600 employees.
Mountainside Fitness is the largest locally owned health club chain in Arizona. With 19 fitness centers, over 100,000 active members, and 1600 employees.
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative
Industries
Health, Wellness & Fitness
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