The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
General Requirements
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Must be able to work flexible shifts.
Must be able to stand for long periods of time.
Fundamental Requirements
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
Ensure logging and delivery of packages, mail and messages to guests.
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Seniority level
Entry level
Employment type
Other
Job function
Administrative
Industries
Hospitality
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