All employees of Smith System are responsible for abiding by the company’s core values of servant leadership, diversity, ethical behavior, teamwork, and continuous learning. The Front Desk position is responsible for greeting visitors and answering company main phone lines.
This position will assist Inside Sales with various administrative tasks and manage/coordinate Smith System Factory Visit Experience efforts.
Additionally, this position will serve to provide support to other team management functions as required.
Responsibilities
Front Desk duties – fulfill receptionist duties at front desk (greeting guests and answering the phones).
Manage and support Smith System Factory Visit Experience efforts. Total ownership of showroom calendar for booking visits, coordinating meeting agendas with internal staff and organizing various hospitality items such as meal ordering to reserving hotel rooms for visitors.
Support and coordinate Factory visits with Steelcase - Grand Rapids and Dallas showroom staff.
Insuring showroom is ready for and picked up after events.
Supporting marketing in preparing mailings or samples as needed.
Support other Smith gatherings as needed with scheduling, food or drinks.
Ensure the refrigerators and cabinets in the showroom are stocked.
Support Smith employee travel through flight, hotel and transportation reservations as needed.
Support Inside Sales as needed for various visitor and planning tasks.
Support accounting with filing / data entry as needed.
All other tasks as needed in support of office.
Work Experience / Education Requirements
Experience as a front desk clerk and answering phones
Strong experience with MS Word, Excel, and Outlook.
Outstanding math, organizational and time management skills.
Excellent and professional communication abilities with aptitude in problem-solving.
Experience making travel reservations and coordinating customer events such as plant tours, customer meetings, scheduling multi events at the same time.
Computer savvy with working knowledge of internet application and Microsoft Office.
Abilities Required
Initiative: Ability to work productively with minimal supervision. A self-starter who looks for better ways to get more done without being assigned.
Sense of Urgency: Take care of things that need fast action
Productivity: Ability to manage the workload and prioritize tasks. Ability to meet deadlines. Ability to handle multiple projects and duties with tight deadlines
Communication: Clear, pleasant, and professional verbal and written communication with associates, visitors, and organizations that conduct business with Smith System
Problem-Solving: Ability to identify problems and think creatively to find a solution
Detail-Oriented: Ability to focus on the task at hand and ensure the highest degree of accuracy and completeness in the work.
Resourceful: Ability to find quick and clever ways to overcome difficulties - capable of devising ways and means
Seniority level
Entry level
Employment type
Other
Job function
Administrative
Industries
Furniture
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