The Front Office Supervisor oversees the front office team and ensures that attentive, courteous, and efficient service is provided to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Primary Responsibilities
Greet and welcome all guests approaching the Front Desk in accordance with Hotel standards.
Maintain proper operation of the PBX console and ensure that all hotel standards are met
Trains and directs the workflow and processes of the front desk
Allocates rooms to expected arrivals after checking the guest’s preferences and special requests.
Resolves customer issues, in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
Next Level Duties
Follow all cash handling and credit policies.
Participates in hotel committees and task force assignments
Produces hotel front desk schedules
Ensures time and attendance policies and payroll are accurately reflected
Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
Ensures front desk supplies are stocked and computer equipment functioning properly
Must-Have Personal Qualifications
At least 2 years of hotel or customer service experience preferred.
High school diploma or equivalent required.
College coursework in a related field preferred.
More About Camelback
Voted #1 Indoor Waterpark in the USA and #1 Ski Resort in Pennsylvania! You can enjoy Camelback Mountain Adventures, splash around all year inside Aquatopia, lounge in the sun at Camelbeach, or embrace the winter cold with the best skiing/snowboarding in the Poconos or at the Biggest Snowtubing Park in the USA. At Camelback Resort you can do it all, time and time again!
We are seeking enthusiastic and energetic individuals to join our team. Camelback Resort offers competitive wages, generous benefits (including health insurance, vacation, and 401K), and INCREDIBLE PERKS! Our amazing perks vary depending on the season. Enjoy our complimentary access to Snowtubing, Aquatopia, Camelbeach, Mountain Adventures, and free lift tickets, lessons, and rentals. Bring your friends and family along with our bonus ticket package. What are you waiting for?! Apply today.
This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Camelback Resort at any time. Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Hospitality
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