Level AI is a leading enterprise SaaS company revolutionizing the AI space. As a rapidly growing Series B company based in Mountain View, CA, we are backed by top-tier VCs, industry experts, and Silicon Valley technologists. Our mission is to enhance the customer experience in modern contact centers through natural language understanding and semantic intelligence.As a pivotal member of our team, you will work with cutting-edge technologies, playing a high-impact role in shaping the future of AI-driven enterprise applications.
You will collaborate directly with professionals who have contributed to major technology companies worldwide, including Amazon, Facebook, and Google.This is an exceptional opportunity to immerse yourself in the AI Tech domain, contributing to critical feature launches, customer engagement, and growth initiatives.
Responsibilities :
Identify, analyze, and prioritize new features based on business and customer impact through data analysis, cost-benefit analysis, and customer research
Drive product execution and implementation by coordinating with cross-functional teams to manage product milestones, budget, and timeline, prioritizing roadmap scope based on key deliverables
Execute product planning and development, including defining customer goals and business requirements for product release, ensuring implementation aligns with product goals and requirements, and owning product positioning
Drive product launches to meet release goals, ensuring cross-functional teams are aligned, prepared, and have plans in place to execute and monitor outcomes
Build a go-to-market strategy for new product/feature launches to deliver results that align with customer and business goals in operational launch plans
Gain a thorough understanding of customer experience, identify and fill product gaps, and generate new ideas to grow product adoption, improve customer experience, and drive growth
Oversee the product lifecycle, including ideation, prototyping, customer research, design, launch, iteration, and end-of-life decisions
Collaborate with engineering to continuously improve software delivery best practices, including helping the team make tradeoffs based on customer requirements and QA/testing of the product
Critically assess emerging technologies, analyze technology constraints and requirements, perform risk assessment, and build risk mitigation strategies
Requirements :
Bachelor’s degree in computer science, mathematics, systems engineering, MIS, or a related field; preferably an MBA from an esteemed university
At least 7 years of experience in product management, with at least 5 years in SaaS-based technology
Experience in defining, developing and managing new products in a fast-paced environment is a plus
Experience defining customer requirements in big data, data analytics, or related technologies is a plus
Strong detail orientation, organizational skills, and project management skills
Familiarity with Contact Center or Video Content platforms, or both, is a plus
Compensation will be competitive and commensurate with qualifications.
We offer standard startup perks and are open to remote work arrangements
Compensation will be competitive and reflect the applicant's level of qualification for the role. We offer standard perks of a startup and are open to remote work.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Product Management and Marketing
Industries
Transportation, Logistics, Supply Chain and Storage
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