Guest Services Team Captain - Woodford Reserve

This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.

The Operations Team Member works as part of a highly collaborative, high-performing team to ensure daily equipment operation in the areas of distilling, processing, bottling, and coopering. With a zero-loss mindset, our team members focus on producing high quality, on-time and cost-efficient products in a safe environment. Team members will be trained in all areas of the operation and will assist in the development and on-going monitoring of quality and productivity key performance indicators. In addition, team members will contribute toward an overall engaging guest experience in the course of performing daily operations.

Join the Woodford Reserve team as we invite the world to explore the rich history and exquisite beauty of our brand. As the Tour Captain, you will be the heartbeat of our distillery tours, ensuring every visitor's experience is steeped in the authenticity and integrity that define Woodford Reserve.

Your Role

• Manage the daily operations of our distillery tours, leading your team to deliver exceptional guest services.
• Train your team on all aspects of the guest experience, from the lore of our brand to the nuances of our tastings.
• Oversee the smooth operation of our tasting rooms and front desk, including inventory management and cash handling.
• Step into the role of storyteller, guiding tours and tastings to enchant our guests.
• Be the go-to for any challenges our guests may face, ensuring their visit is memorable for all the right reasons.
• Collaborate with management to innovate and refine our tour offerings.
  
  

What You Bring To The Table

• 3+ years in hospitality, retail, or the spirits/wine industry.
• Leadership experience with a knack for inspiring your team.
• A flair for engaging presentations and top-notch customer service.
• Flexibility to work weekends, holidays, and the occasional evening event.
• The physical ability to stand for extended periods and lift up to 40 lbs.
  
  

Qualifications

• Minimum of 3 or more years of experience in hospitality, retail or spirits/wine industry.
• At least 1 year of supervisory experience
• Must be 21 years of age or older.
• High school diploma.
  
  

If you're passionate about creating unforgettable experiences and ready to lead a team that brings the spirit of Woodford Reserve to life, we want to hear from you.

Apply now and become the ambassador of our Homeplace, where every visit is a journey through the essence of Woodford Reserve.

Hourly Rate: $22.00 per hour

Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.