Help Desk Support

Job ID# 66044

Help Desk Support

Our client is looking for a Help Desk Support person to join their team.

This is a hybrid position in Tigard, OR.

This position provides support in the following areas:

• Hardware installations.
• Software deployment and installation.
• Telephone support for all offices. (First Level Help Desk)
• Systems inventory tracking.

Help Desk Support Requirements

• Excellent troubleshooting skills.
• Current technical knowledge of networks, hardware, and operating systems.

Help Desk Support Responsibilities

• Administers first level of Help Desk calls, providing the solution or logging call for another technician.
• Responsible for communication with other departments to keep them aware of system status, including any downtime or maintenance schedules.
• Responsible for helping local Central Administration office with day to day issues.
• Responsible for maintaining network accounts and passwords for company use.
• Responsible for maintaining computer hardware and making repairs as necessary.
• Responsible for establishing a stock of parts necessary for repairs.
• Maintains hardware inventory database.
• Maintains working knowledge of network, hardware and operating systems.
• Communicates with IS Manager and Systems director regarding system changes, repairs, maintenance, and problem resolution.
• Accountability for system “uptime” and overall operation.

Salary: $28-$30/hr. (DOE)