Host/Hostess - AM
Mandarin Oriental Hotel Group
Miami, FL
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See who Mandarin Oriental Hotel Group has hired for this role
- $18.72 per hour
- FREE PARKING - FREE MEALS
- Paid Time Off - Paid Life Insurance - Paid Short Term Disability
- 401(k) + Employer Match - Excellent Benefits
The Host/ess is the first impression of Breakfast by MO, greeting guests warmly and by name. The Host/ess is responsible for escorting guests to their table, providing chair assistance for all guests and menu presentation. The Host/ess will maintain and monitor the reservation system and floor plan to ensure tables are turning efficiently. The Host/ess will also ensure that Breakfast by MO has appropriate ambiance including proper music, temperature, and lighting.
Additional Responsibilities Include The Following
- Assist colleagues in providing copies menus as requested by the Managers.
- Assist guest and colleagues courteously and efficiently.
- Confirm reservations and answer daily email inquiries in timely manner.
- Coordinate set menus for all groups and distribute copies of the event form accordingly.
- Share information of all upcoming events with the Concierge Team.
- Keep reservation books up to company standard.
- Check daily for our regular guest preferences and record them in our daily list for the service.
Requirements
- Have a minimum of 1-year experience in similar position in a luxury hotel property.
- Have excellent communication and organization skills.
- Reading, writing and oral proficiency in the English language.
- Willing to work a flexible schedule and holidays.
- Be a self-motivator and motivator of others.
- Must be able to work in a high-pace and dynamic operation.
- Able to work together with other colleagues.
- Have a pleasant, friendly and helpful manner.
- Maintain a clean and healthy personal hygiene and grooming.
- Work in a safe, prudent and organized manner.
- Able to handle multiple tasks at one time.
- Able to consistently delight and satisfy our guest
- Able to handle guest requests in a detailed manner
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Other -
Industries
Hospitality
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