Job Description: Responsible for insuring all assigned guest areas are clean according to the Service Excellence standards established by Spectrum Resorts. Inspect work and investigate guest and owner concerns pertaining to cleanliness of rooms.
Essential Duties:
Insure all assigned rooms are cleaned, maintained, and equipped according to Spectrum standards.
Maintain and control proper use of cleaning supplies and equipment.
Keep storage rooms neat and clean.
Report all problems or questions to management.
Offer assistance to guests/owners in a courteous manner.
Be aware of and support emergency and safety procedures.
Assist housekeepers and inspectors as needed.
Insure daily paperwork is turned in and work orders are entered for maintenance needed in units.
Assist with cleaning duties as needed.
Interact with other departments to assure guest/owners receive excellent customer service.
Performs other duties and special projects as assigned by Management
Required Skills:
Must possess excellent oral/written skills
Must possess excellent customer service skills
Must be able to work in a team environment and motivate team
Ability to exercise good judgment in making decisions
Ability to prioritize multiple tasks, have a sense of urgency to complete projects and be detail orientated
Physical Requirements:
Ability to stand/walk during entire shift
Ability to reach, bend, stoop and kneel
Ability to climb/stand on ladder/step stool as needed
Ability to lift/carry up to 50 pounds
Ability to operate vacuum, mop, broom and other cleaning equipment
Seniority level
Entry level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Hospitality
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